How to pay your NTTA bill online, by phone, or by mail

The North Texas Tollway Authority (NTTA) operates toll roads in the Dallas-Fort Worth area. You can pay your toll bill through their website at ntta.org, by phone at 972-818-6882, by mail, or in person at an NTTA customer service center. The method you choose depends on how quickly you need to pay and whether you have your account number handy.

Most people pay online because it is the fastest route — you can do it from your phone in minutes. If you do not have internet access or prefer to speak with someone, the phone line is open during business hours. Mail and in-person payment take longer but work if you cannot use the other methods.

Key Takeaways

  • You can pay online at ntta.org using a credit card, debit card, or bank account without creating an account first.
  • Phone payment at 972-818-6882 works during business hours and requires your account number or invoice number.
  • If you pay by mail, send your check or money order to the address on your bill and allow 7 to 10 days for processing.
  • Setting up automatic payments through your NTTA account prevents missed bills and late fees.
  • If your bill is past due, you may face late fees, vehicle registration holds, or suspension of toll privileges until you pay.

Paying online without logging in

Go to ntta.org and look for the "Pay Now" button on the homepage. You will be asked for your invoice number (found on your bill) or your account number. Enter the amount you want to pay and choose your payment method — credit card, debit card, or bank account transfer.

You do not need to create an account to make a one-time payment this way. The payment processes immediately, and you will receive a confirmation number by email. Keep this number for your records. If you lose your invoice number, you can call 972-818-6882 and a representative will look it up for you.

Paying by phone during business hours

Call 972-818-6882 to speak with an NTTA representative. Have your account number or invoice number ready. The representative will confirm your account details and the amount owed, then process your payment over the phone using a credit card, debit card, or bank account.

Phone lines are open Monday through Friday, 7 a.m. to 7 p.m. Central Time, and Saturday 8 a.m. to 5 p.m. Central Time. The call is free. If you call outside these hours, you can leave a message, but your payment will not process until a representative calls you back during business hours.

Paying by mail or in person

If you prefer to pay by check or money order, write your account number on the back of the check. Mail it to the address printed on your bill. NTTA typically processes mailed payments within 7 to 10 business days, so your payment may not show up in your account immediately.

You can also pay in person at an NTTA customer service center. Locations are in Arlington, Dallas, and Plano. Bring your bill or account number and a form of payment — cash, check, debit card, or credit card. Hours vary by location, so call 972-818-6882 to confirm before you go.

Setting up automatic payments to avoid late fees

Create an account at ntta.org and set up automatic payments from your bank account or credit card. You choose the payment date and amount. Automatic payments prevent missed bills and the late fees that come with them — currently $25 for a bill that is 30 days overdue, and additional fees if the bill remains unpaid.

To set up automatic payments, log into your NTTA account, go to "Account Settings," and select "Autopay." You can change or cancel automatic payments anytime. If you set up autopay and your bill changes, the system will charge the new amount on your next scheduled payment date.

What happens if your bill stays unpaid

If your toll bill is 30 days overdue, NTTA adds a $25 late fee. If it remains unpaid for 60 days, NTTA may place a hold on your vehicle registration renewal — you will not be able to renew your registration until you pay. If the bill is 120 days overdue, NTTA can suspend your toll privileges, meaning you cannot use NTTA roads without paying a toll at the booth or online first.

NTTA also reports unpaid bills to credit bureaus, which can lower your credit score. If your bill is past due and you cannot pay the full amount, call 972-818-6882 to ask about payment plans. Some situations may may have access to for a plan that spreads the cost over several months.

Understanding your NTTA bill

Your NTTA bill shows the toll roads you used, the dates you used them, and the toll amount for each trip. If you have a toll tag (a small device mounted on your windshield), tolls are deducted from your prepaid account. If you do not have a tag, NTTA photographs your license plate and sends you a bill by mail.

Bills are usually sent monthly, but you may receive a bill sooner if your account balance reaches a certain threshold. Your bill will show your account number, the total amount due, and the due date. The due date is typically 30 days from the bill date. If you disagree with a charge on your bill, call 972-818-6882 to dispute it.

Frequently Asked Questions

Can I pay my NTTA bill with a prepaid card or gift card?

You can use a prepaid card or gift card online or by phone as long as it is a Visa, Mastercard, American Express, or Discover card. The card must have enough balance to cover your bill. Some prepaid cards have restrictions on online purchases, so contact your card issuer if your payment is declined.

What if I pay online but my payment does not show up in my account?

Online payments usually appear within 24 hours. If more than 24 hours have passed and your payment is not showing, call 972-818-6882 with your confirmation number. A representative can look up your payment and confirm it was received. Do not pay again — wait for the first payment to post.

Can I pay someone else's NTTA bill?

Yes. You can pay online using their account number or invoice number without logging into their account. If you pay by phone, tell the representative you are paying on behalf of someone else and provide their account number. The payment will be applied to their account.

Is there a fee for paying my NTTA bill online?

No. NTTA does not charge a fee for online payments. Paying by phone, mail, or in person is also free. The only charges are the tolls themselves and any late fees if your bill is overdue.

What if I move and my bill goes to the wrong address?

Update your address in your NTTA account at ntta.org or call 972-818-6882. If you have already missed a bill because it went to an old address, call to explain the situation. NTTA may be able to waive late fees in some cases, but you will still owe the toll charges themselves.