Connexus Energy bill payment basics
Connexus Energy is a member-owned electric cooperative serving parts of Minnesota. You can pay your bill through their website, by phone, through automatic bank transfers, or by mailing a check. The method you choose depends on how quickly you need to pay and whether you want to set up recurring payments.
Connexus accepts payments year-round with no fees for online or phone payments made through their official channels. If you use a third-party payment service or credit card processor, that service may charge you a fee — Connexus does not. Understanding your payment options helps you avoid late fees and keeps your service active.
Key Takeaways
- You can pay Connexus bills online at connexusenergy.com, by phone at 320-597-2307, or by mailing a check to the address on your bill.
- Online and phone payments through Connexus have no fee, but third-party payment processors may charge you to use their service.
- Automatic bank draft (ACH) transfers let you set up recurring payments so you never miss a due date.
- If you mail a payment, allow at least 10 business days for it to reach Connexus and post to your account.
- Late payments trigger a late fee and may result in service disconnection if the balance remains unpaid for 30 days.
Paying online through Connexus's website
Log in to your Connexus account at connexusenergy.com using your account number and password. If you do not have an online account, you can create one by entering your account number and the amount of your last bill. Once logged in, select "Pay My Bill" and enter the amount you want to pay.
You will be asked to provide a bank account number or debit card. Connexus processes online payments the same business day if submitted before 5 p.m. Central Time on a weekday. Payments submitted after 5 p.m. or on weekends post the next business day. There is no fee for paying this way through Connexus's official website.
Setting up automatic payments (ACH draft)
Automatic bank draft is the most reliable way to ensure you never miss a due date. Log into your Connexus account online, go to "Billing & Payment," and select "Automatic Payment." You will need your checking or savings account number and routing number. Connexus will deduct your bill amount automatically on or shortly after your due date each month.
You can change or cancel automatic payments anytime through your online account. If you want to stop a payment before it processes, contact Connexus at least two business days before your due date. Automatic payments reduce the risk of late fees and service disconnection.
Paying by phone or mail
To pay by phone, call Connexus at 320-597-2307 during business hours. Have your account number and payment method (bank account or debit card) ready. Phone payments are processed the same day if called in before 5 p.m. Central Time on a weekday.
To pay by mail, write a check or money order payable to Connexus Energy and include your account number on the check. Mail it to the address shown on your bill. Allow at least 10 business days for your payment to arrive and post to your account. If your due date is within 10 days, paying by mail may result in a late fee even if you send the payment on time, because mail delivery takes time.
What happens if you miss a payment
Connexus charges a late fee if your payment is not received by the due date shown on your bill. The late fee amount is listed in your service agreement. After 30 days of non-payment, Connexus may disconnect your service without further notice. You will need to pay the full past-due balance plus any late fees and a reconnection fee to restore service.
If you are having trouble paying your bill, contact Connexus before your due date. They may be able to work out a payment plan or direct you to local assistance programs. Waiting until after disconnection makes the situation more expensive and harder to resolve.
Understanding your bill and payment due date
Your Connexus bill shows your account number, the amount due, and the due date. The due date is typically 20 to 25 days after the bill is issued. Your bill also shows your usage, the rate you are charged per kilowatt-hour, and any taxes or fees. If you do not understand a charge on your bill, call Connexus customer service at 320-597-2307 to ask about it before paying.
Some bills include budget billing, which spreads your annual energy costs evenly across 12 months so your payment stays roughly the same each month. If you are on budget billing, your actual usage is still tracked, and you may owe a balance or receive a credit when the budget year ends.
Frequently Asked Questions
Can I pay my Connexus bill with a credit card?
Connexus does not accept credit card payments directly on their website. You can pay with a debit card or bank account. If you use a third-party payment processor that accepts credit cards, that service will charge you a fee for the transaction.
What if I pay online but my bill still shows as due?
Online payments take one business day to post. If you paid before 5 p.m. on a weekday, check your account the next business day. If more than one business day has passed and the payment still does not show, contact Connexus at 320-597-2307 with your confirmation number.
Can I set up automatic payments for a different amount each month?
Automatic payments through Connexus deduct your full bill amount each month. If you want to pay a fixed amount instead, you would need to set up a manual payment each month or contact Connexus to discuss other options.
How do I know if my payment was received?
Log into your Connexus account online to see your payment history and current balance. Online and phone payments show a confirmation number immediately. Mail payments take 10 business days to appear in your account. If you do not see your payment after that time, call 320-597-2307.
What if I cannot pay my full bill by the due date?
Contact Connexus before your due date to discuss a payment plan. Paying even part of your bill on time is better than paying nothing, because it shows good faith and may prevent a late fee. Connexus works with members who are struggling to pay.