Where to pay your Entergy New Orleans bill
Entergy New Orleans (formerly known as Delta Utilities in some older references) operates the electric and gas service for the New Orleans area. You can pay your bill through several channels: online at entergy.com, by phone at 1-800-368-3749, by mail to the address shown on your bill, or in person at an Entergy payment location. The online portal is the fastest option and lets you see your balance and payment history immediately.
If you set up automatic payments, Entergy will deduct the amount from your bank account or credit card on a date you choose — usually around your bill's due date. This removes the risk of late fees and keeps your account current without manual action each month. You can change or cancel automatic payments anytime through your online account.
Key Takeaways
- You can pay online at entergy.com, by phone at 1-800-368-3749, by mail, or at a physical payment location.
- Automatic payments prevent late fees and let you choose the payment date each billing cycle.
- Your bill shows the due date, late payment fee amount, and the address for mailed payments.
- If you cannot pay in full, contact Entergy about payment plans or hardship programs before your bill becomes overdue.
- Payments made online or by phone usually post within one business day.
How to set up online payment
Go to entergy.com and click the payment or billing section. You will need your account number (found on your bill) and either your zip code or the phone number on file. Create a login if you do not already have one, then navigate to the payment page. You can pay once or set up recurring automatic payments.
When you pay online, you can choose to pay from a checking or savings account (usually free) or a credit or debit card (which may carry a processing fee). The site will show you the fee amount before you confirm. Most online payments post within one business day, though weekend or holiday payments may take longer.
Payment by phone and mail
Call 1-800-368-3749 to pay by phone using a debit card, credit card, or bank account. A representative will walk you through the process and confirm your payment immediately. Phone payments are available during business hours and may carry a processing fee depending on your payment method.
To pay by mail, write a check or money order and send it to the address printed on your bill. Include your account number on the check. Mail payments take longer to process — typically 7 to 10 business days — so send your payment early if your due date is approaching. Never send cash through the mail.
What happens if you miss a payment
Entergy charges a late fee if your payment does not arrive by the due date shown on your bill. The fee amount is listed on your bill itself. If you miss a payment, your account will show a past-due balance, and you may receive a disconnect notice if the balance remains unpaid for a set period (usually 10 to 15 days after the due date, depending on your account status).
If you receive a disconnect notice, contact Entergy immediately. Explain your situation and ask about a payment plan or hardship program. Many customers can arrange to pay part of the bill now and the rest over several weeks, which stops the disconnect process. Acting quickly makes a real difference — once service is disconnected, reconnection fees apply.
Payment plans and hardship assistance
If you cannot pay your full bill, call Entergy at 1-800-368-3749 and ask about a payment arrangement. You can usually spread the balance over 2 to 4 weeks without additional fees if you contact them before the bill is overdue. The representative will work with you to set dates that match your pay schedule.
Entergy also offers the Low Income Home Energy Assistance Program (LIHEAP) for households that meet income limits. This program provides one-time bill assistance and is run through the state of Louisiana. You can learn about LIHEAP through Entergy's website or by calling 211 (a free referral service). Some customers also may have access to for the Entergy Care program, which offers discounted rates for low-income households — ask about this when you call.
Understanding your bill due date and grace period
Your bill shows a specific due date, usually 20 to 25 days after the bill is issued. Entergy does not have a formal grace period — payment is considered late if it arrives after the due date. However, if you are only a day or two late and have not received a disconnect notice, you can still pay without additional consequences beyond the late fee.
The due date assumes payment by mail takes about a week. If you are paying online or by phone, you can wait until the day before the due date and still have the payment post on time. Check your bill for the exact due date and plan accordingly based on your payment method.
Frequently Asked Questions
Can I pay my Entergy bill with a credit card online?
Yes, you can pay with a credit or debit card through entergy.com or by phone. Entergy charges a processing fee for credit card payments, which is shown before you confirm. Paying from a bank account directly is usually free.
How long does it take for my online payment to show up?
Online payments typically post within one business day. Payments made on weekends or holidays may take until the next business day. You will receive a confirmation number immediately after you submit payment.
What should I do if I get a disconnect notice?
Call Entergy right away at 1-800-368-3749. Explain your situation and ask about a payment plan. Most customers can arrange to pay part of the bill immediately and the rest over the next few weeks, which stops the disconnect. Acting quickly is important — reconnection fees apply once service is cut off.
Is there a way to lower my bill if I cannot afford it?
Entergy offers discounted rates through the Entergy Care program for low-income households. You can also explore LIHEAP, a state program that provides one-time bill assistance. Call 211 or ask Entergy directly about these programs when you call to discuss your bill.
Can I set up automatic payments and then cancel them later?
Yes. You can set up automatic payments through your online account and cancel or change them anytime. Log in to your account, go to the payment settings, and remove the automatic payment. You will not be charged after you cancel.