Pay your LADWP bill online through their website, mobile app, or third-party payment services

The Los Angeles Department of Water and Power (LADWP) offers several ways to pay your bill without visiting a payment center or mailing a check. The fastest route is logging into your account on the LADWP website or using their mobile app, where you can pay immediately with a bank account or debit card. If you do not have an online account yet, you can set one up in a few minutes using your account number and service address.

Payment goes through right away when you use the LADWP website or app, though the money may take one to two business days to show in your account. If you are paying close to your due date, check how long your bank takes to process the payment — some banks hold transfers for a day or two before sending them to LADWP.

Key Takeaways

  • You can pay online through the LADWP website, their mobile app, or third-party services like Plastiq or PayPal, each with different fees and processing times.
  • Setting up an online account requires your account number, service address, and a valid email address, and takes about five minutes.
  • Payments made through the LADWP website or app are free and process within one to two business days.
  • If you pay by phone or through a third-party service, check the fee structure first — some charge a convenience fee that LADWP does not.
  • Autopay through the LADWP website removes the need to log in each month and lets you choose which day of the month the payment comes out.

Setting up your LADWP online account

Go to ladwp.com and click "Pay My Bill" or "My Account" at the top of the page. You will be asked to enter your account number (found on your bill), your service address, and your email address. LADWP will send a verification link to that email — click it to confirm your account.

Once your account is set up, you can log in anytime to see your current balance, due date, and payment history. You will also see your usage over the past months, which helps you spot if your bill is higher than usual. Save your login information somewhere secure so you do not have to look up your account number every time you pay.

Paying a one-time bill through the website or app

Log into your account on ladwp.com or open the LADWP mobile app (available on iOS and Android). Select "Pay My Bill" and enter the amount you want to pay — you can pay the full balance or a partial amount. Choose your payment method: bank account (ACH transfer) or debit card.

Bank account payments are free and take one to two business days to process. Debit card payments are also free through the LADWP website and app. After you submit, you will see a confirmation number on screen — write it down or take a screenshot. LADWP will also email you a receipt.

Setting up automatic payments (autopay)

Autopay removes the need to log in and pay manually each month. In your online account, go to "Autopay" or "Automatic Payments" and select the bank account or debit card you want to use. Choose whether you want to pay the full balance each month or a set amount, and pick the day of the month the payment should come out.

LADWP processes autopay payments on the day you choose, and the money reaches them within one to two business days. If your bill varies month to month (which is normal for water and power), you can set autopay to pay the full balance so you do not have to guess the amount. You can cancel or change autopay anytime through your account settings.

Paying by phone or through third-party services

If you prefer not to use the website or app, you can pay by phone by calling LADWP's automated payment line at 1-800-342-5397. Have your account number and payment method ready. Phone payments are free and process the same way as online payments.

Third-party payment services like Plastiq, PayPal, and some bill-pay platforms also accept LADWP payments. These services often charge a convenience fee (usually 1 to 3 percent of your bill) that LADWP does not charge. Use these only if you need to pay with a credit card or if you have a specific reason to route the payment through another service — the fee is not worth it for a standard bank account or debit card payment.

What to do if your payment does not show up

If you paid through the LADWP website or app and your account still shows the payment as pending after two business days, log back into your account and check the payment status. LADWP shows a confirmation number and expected posting date for each payment. If the date has passed and the payment still has not posted, contact LADWP customer service at 1-800-342-5397 with your confirmation number.

If you paid through a third-party service, check that service's website first to confirm the payment was sent. Some third-party services hold payments for a day or two before sending them to LADWP. If the third-party service shows the payment was sent but LADWP has not received it, contact LADWP with the confirmation number from the third-party service.

Avoiding late fees and service interruption

Your LADWP bill is due on the date printed on your bill. If you pay after that date, LADWP may charge a late fee. Paying online does not change your due date — the payment must reach LADWP by the due date to avoid a late fee, not just be submitted by you on that date. This is why paying a few days early is safer than waiting until the last day.

If your bill goes unpaid for about 30 days past the due date, LADWP sends a notice of intent to disconnect. If you do not pay or contact them within another 10 days, they may shut off your water or power. If you are having trouble paying, contact LADWP before your bill becomes overdue — they have programs that may help, and they can discuss payment arrangements with you.

Frequently Asked Questions

Can I pay my LADWP bill with a credit card online?

The LADWP website and app do not accept credit cards directly — only bank accounts and debit cards. If you want to use a credit card, you can pay through a third-party service like Plastiq or PayPal, but these services charge a convenience fee. For most people, paying with a debit card or bank account through LADWP's website is faster and free.

How long does it take for an online payment to show on my bill?

Payments made through the LADWP website or app take one to two business days to process and show in your account. Weekends and holidays may add extra time. If you are paying close to your due date, pay at least three business days early to be safe.

What happens if I set up autopay and then move?

If you move and close your LADWP account, autopay stops automatically. When you open a new account at your new address, you will need to set up autopay again if you want it. If you forget to cancel autopay before you move, contact LADWP to stop the payments to your old account.

Is there a fee for paying online through LADWP?

No. Paying through the LADWP website, app, or phone line is free. The only time you pay a fee is if you use a third-party payment service like Plastiq or PayPal, which charge their own convenience fees on top of your bill.

Can I pay someone else's LADWP bill online?

You can pay another person's bill if you have their account number and service address, but you cannot access their online account without their login information. Contact LADWP customer service at 1-800-342-5397 to ask about paying a bill for someone else, or ask the account holder to add you as an authorized user on their account.