Log in to your LADWP account through the official website
Go to ladwp.com and look for the "Pay My Bill" or "My Account" button, usually in the top right corner of the homepage. Click it to reach the login page. If you do not have an online account yet, you will see a link to create one — you will need your LADWP account number, which appears on your paper bill or in any email from LADWP.
Enter your username and password. If you forget your password, select "Forgot Password" and follow the prompts to reset it using your email address. LADWP will send you a link to create a new password. Check your spam folder if you do not see the email within a few minutes.
Once logged in, your dashboard shows your current balance, due date, and usage history. This is where you can see what you owe before you pay.
Key Takeaways
- Your LADWP account number appears on your bill and is required to set up online access.
- You can pay through the LADWP website, by phone at 1-800-342-5397, or by mail with a check.
- Online payments typically post within one to two business days, though the due date on your bill is what matters for late fees.
- Setting up automatic payments through your bank account prevents missed due dates and takes a few minutes to arrange.
- If you cannot pay the full amount, contact LADWP about payment plans or hardship programs before your bill becomes overdue.
Pay your bill after logging in
Once you are in your account, select "Pay Now" or "Make a Payment." You will see your current balance and the due date. LADWP lets you pay the full amount, a partial amount, or a past-due balance.
Choose your payment method: bank account (ACH transfer), debit card, or credit card. Bank account payments are free. Debit and credit card payments carry a fee — LADWP shows you the exact fee before you confirm. Enter the payment amount and review the details before submitting.
You will receive a confirmation number on screen and by email. Keep this number in case you need to reference the payment later. The payment usually posts to your account within one to two business days, though weekend and holiday delays can extend that.
Set up automatic payments to avoid late fees
Automatic payments mean LADWP withdraws money from your bank account on a date you choose, usually around your due date. This removes the risk of forgetting to pay and triggering a late fee.
From your online account, go to "Billing" or "Payment Settings" and select "Autopay" or "Automatic Payments." Choose your bank account as the payment method and the date you want the payment to occur each month. LADWP will confirm the setup and send you a confirmation email.
You can change or cancel automatic payments anytime through your account settings. If you want to skip a month, log in and pause the autopay before the scheduled withdrawal date.
Pay by phone if you do not have online access
Call LADWP's automated payment line at 1-800-342-5397. Have your account number and payment method (bank account, debit card, or credit card) ready. The system will walk you through the payment step by step and give you a confirmation number at the end.
If you prefer to speak with a representative, you can also call during business hours and ask to make a payment over the phone. Wait times vary, especially during high-volume periods like the end of the month.
Pay by mail with a check or money order
Write your account number on the check or money order and mail it to the address printed on your bill. LADWP's mailing address also appears on their website under "Payment Methods" or "Contact Us."
Mail payments take longer to post than online or phone payments — typically five to ten business days depending on mail delivery and LADWP's processing time. If your bill is due soon, mail is not the fastest option. The due date on your bill is what matters for late fees, so a check postmarked after the due date can still result in a late charge even if it arrives later.
Understand what happens if you miss a payment
If your bill is not paid by the due date, LADWP adds a late fee to your account. The amount varies but is typically a percentage of your balance. You will receive a notice in the mail warning you that your account is past due.
If you cannot pay the full amount, contact LADWP before the due date to discuss options. They offer payment plans that spread your balance over several months, and some customers may be referred to hardship programs if they are experiencing financial difficulty. Waiting until after you are late makes negotiating harder.
If an account remains unpaid for an extended period, LADWP can shut off your service. The exact timeline and notice requirements are in your service agreement, but typically you have at least 30 days after a past-due notice before disconnection occurs.
Troubleshoot common login and payment problems
If you see an error message when you try to log in, first check that you are on the real LADWP website (ladwp.com) and not a phishing site. Clear your browser's cache and cookies, then try again. If the problem persists, use the "Forgot Password" link to reset your credentials.
If a payment you made is not showing in your account after two business days, log in and look for a confirmation number from when you submitted it. Call LADWP with that number and they can tell you the status. Do not assume the payment failed just because it has not posted yet — processing delays are normal.
If you see a charge on your credit card or bank statement that you do not recognize, or if you were charged a fee you did not expect, contact LADWP's billing department. They can explain the charge and reverse it if it was an error.
Frequently Asked Questions
What if I do not have an account number?
Your account number is on any bill LADWP sent you, in the top left corner. If you do not have a bill, call LADWP at 1-800-342-5397 and provide your service address. They will give you your account number over the phone.
Can I pay someone else's LADWP bill online?
You can pay another person's bill if you have their account number, but you will need to set up a separate login or use their login credentials. LADWP does not have a built-in way to manage multiple accounts from one login, so the easiest route is to call 1-800-342-5397 and ask a representative to process the payment over the phone.
Is it safe to pay my LADWP bill with a credit card online?
Yes, LADWP's website uses encryption to protect your payment information. However, LADWP charges a fee for credit card payments, so using your bank account (ACH) is cheaper if you have that option. Never enter your information on a website unless you are certain it is the real LADWP site.
How do I know if my payment went through?
You will see a confirmation number on screen immediately after you submit a payment, and LADWP will email you a receipt. Log into your account a few hours later to see if the payment is listed in your transaction history. If it does not appear within two business days, call LADWP with your confirmation number.
What if I pay too much by accident?
If you overpay, LADWP will credit the extra amount to your next bill. You can also request a refund by calling their billing department, though processing a refund takes longer than applying a credit. Most customers prefer to let the credit roll forward to the next month.