Bluegrass Energy offers three main ways to pay your bill: online through their website, by phone, or by mail
Bluegrass Energy is a rural electric cooperative serving parts of Kentucky. You can pay your bill the same day you receive it or wait until the due date — the choice is yours. Each payment method has different timing, so knowing which one to use depends on when you need the payment to post and whether you want to avoid a late fee.
The fastest way is online through Bluegrass Energy's website or mobile app. Phone payment takes a few minutes and works if you do not have internet access. Mailing a check is the slowest option but requires no account login or phone call.
Key Takeaways
- Online payment through the Bluegrass Energy website or app posts the same day and carries no fee.
- Phone payment also posts the same day but requires you to call their customer service line during business hours.
- Mailed checks take 7 to 10 business days to arrive and post, so send them at least two weeks before the due date to avoid a late fee.
- Late fees are charged if payment does not post by the due date shown on your bill, regardless of when you sent it.
- Setting up automatic payments through your bank account prevents missed due dates and requires no action each month.
Paying online through the Bluegrass Energy website or app
Go to the Bluegrass Energy website and look for the "Pay My Bill" or "Online Payments" link. You will need your account number (found on your bill) and a checking or savings account to link. The payment posts the same day if you submit it before the cutoff time, which is usually 5 p.m. Eastern Time on business days.
The mobile app works the same way and is useful if you want to pay while away from home. Both the website and app are free to use — Bluegrass Energy does not charge a fee for online payments. If you have not set up an online account yet, you will need to create one using your account number and the service address on your bill.
Paying by phone
Call Bluegrass Energy's customer service line to pay with a debit card or checking account. The phone number is on your bill. Have your account number and payment method ready. A representative will process the payment over the phone, and it posts the same day if you call before the cutoff time.
Phone payments are free and take about five minutes. This method works well if you do not have internet access or prefer to speak with someone. If you call after business hours, you may reach an automated system that can process payments, but confirm the cutoff time when you call.
Paying by mail
Write a check or money order and mail it to the address shown on your bill. Include your account number on the check so the payment reaches the right account. Mail takes 7 to 10 business days to arrive, so send your payment at least two weeks before the due date to make sure it posts on time.
Do not mail cash. Keep a copy of the check or money order number for your records. If your payment does not post within two weeks of mailing, contact Bluegrass Energy to confirm they received it.
Setting up automatic payments from your bank account
Automatic payments remove the risk of missing a due date. You can set this up through the Bluegrass Energy website or by calling customer service. Choose the day of the month you want the payment to come out — many people pick the day after they get paid.
Once set up, the payment happens automatically each month with no action needed from you. You can change or cancel the automatic payment anytime through your online account or by calling. Bluegrass Energy does not charge a fee for automatic payments.
What happens if you miss the due date
A late fee is charged if your payment does not post by the due date on your bill. The amount varies, so check your bill or contact Bluegrass Energy to learn the current late fee. Late fees are separate from your regular bill amount and will appear on your next bill.
If you are having trouble paying on time, contact Bluegrass Energy before the due date to discuss your options. Some cooperatives offer payment plans or hardship programs for members facing financial difficulty. The sooner you reach out, the more options may be available to you.
Frequently Asked Questions
Can I pay my Bluegrass Energy bill with a credit card?
Most rural electric cooperatives, including Bluegrass Energy, do not accept credit card payments directly because of the fees involved. You can pay with a debit card or checking account online, by phone, or by setting up automatic payments. If you want to use a credit card, check whether your card issuer offers a bill payment service that can send a check on your behalf.
What time does online payment need to be submitted to post the same day?
Online payments typically post the same day if submitted before 5 p.m. Eastern Time on a business day. Payments submitted after that time or on weekends and holidays usually post the next business day. Check the Bluegrass Energy website for the exact cutoff time, as it may vary.
Is there a fee for paying online or by phone?
No. Bluegrass Energy does not charge a fee for online payments, phone payments, or automatic payments. Mailing a check costs only the price of a stamp. The only charge related to payment is the late fee if your payment does not post by the due date.
Can I change my automatic payment date if I need to?
Yes. Log into your online account and change the payment date, or call customer service to make the change. You can also cancel automatic payments anytime. Changes usually take effect within one or two billing cycles, so plan ahead if you need the new date to apply to an upcoming bill.
What should I do if my mailed check gets lost?
Contact Bluegrass Energy and provide the check number and amount. They can search their records to see if it was received. If it was not received within two weeks of mailing, stop payment on the check through your bank and submit payment using online, phone, or automatic payment instead to avoid a late fee.