Where to pay your Indiana Power and Light bill
Indiana Power and Light (IPL), now part of AES Indiana, lets you pay through their website, by phone, by mail, or in person at payment centers. The fastest route is online at the AES Indiana website — you can pay immediately without waiting for a check to arrive. You will need your account number, which appears on your bill.
If you prefer to call, the customer service number is on your bill. Payment by phone takes a few minutes, and the payment posts the same day if you call before the cutoff time (usually early afternoon). By mail, send your check or money order to the address printed on your bill stub — allow at least 10 business days for it to arrive and post to your account.
Some AES Indiana payment centers accept cash and card payments in person. Check the AES Indiana website for locations near you, or call customer service to confirm which centers are open and what payment methods they take.
Key Takeaways
- Online payment through the AES Indiana website is the fastest method and posts the same day you submit it.
- Your account number, printed on your bill, is required for any payment method.
- Phone payments take a few minutes and post the same day if you call before the afternoon cutoff.
- Mail payments take 10 business days or longer, so send them early if your due date is approaching.
- Some payment centers accept cash, which is useful if you do not have a bank account or prefer not to use online systems.
Setting up automatic payments
Automatic payments remove the risk of missing a due date. You can set them up through the AES Indiana website by linking a bank account or debit card. The payment will post on the date you choose each month, usually a few days before your due date.
To enroll, log into your account on the AES Indiana website, go to the payment settings section, and follow the prompts to add your bank details. You can change the payment date or cancel automatic payments at any time. If you want to stop a single payment, contact customer service at least three business days before the scheduled date.
Automatic payments do not lock you in — you remain free to make manual payments whenever you choose, and the automatic payment will still process on its scheduled date unless you cancel it first.
What happens if you miss the due date
Your bill shows a due date, usually 20 to 25 days after the bill is mailed. If payment does not arrive by that date, AES Indiana will charge a late fee, which is added to your next bill. The amount varies but is typically a percentage of your bill or a flat fee — check your bill or call customer service for the exact amount.
A few days after the due date passes, you may receive a notice warning that service could be disconnected if payment is not made within a set timeframe (often 10 to 15 days). This is not a threat — it is a legal notice. If you pay before the disconnection date, your service stays on.
If your account reaches disconnection, AES Indiana will send a technician to shut off power. Reconnection requires payment of the full past-due balance plus a reconnection fee. If you cannot pay in full, contact customer service immediately to discuss payment plans or hardship programs.
Understanding your bill amount and due date
Your bill shows the amount due and the date by which it must arrive at AES Indiana. The amount includes charges for electricity used, any applicable taxes, and fees. If you use more power during a month (for example, running air conditioning in summer), your bill will be higher.
The due date is printed on the front of your bill. If you pay online or by phone, the payment posts immediately, so you can pay on the due date itself and not be late. If you mail a check, it must be postmarked several days before the due date to arrive in time.
If your bill seems unusually high, check whether you received an estimated read instead of an actual meter reading. Estimated bills are common if the meter could not be read that month — your next bill will adjust if the estimate was too high or too low. You can also contact AES Indiana to request an actual meter read if you believe the estimate is wrong.
Payment plans if you cannot pay the full amount
If you owe money but cannot pay it all at once, AES Indiana offers payment plans that let you spread the cost over several months. To set up a plan, contact customer service by phone or through your online account. You will need to agree on a monthly payment amount and a schedule.
Payment plans typically require you to pay your current bill on time each month plus a portion of the past-due balance. If you miss a payment on the plan, the arrangement may be cancelled and disconnection could proceed. Some plans require a deposit or have other conditions — ask what applies to your situation.
If you are struggling with bills because of a hardship (job loss, medical emergency, disability), AES Indiana may have additional programs. Call customer service and ask about hardship assistance or bill reduction programs in your area.
Paying with a third-party service or convenience fee
Some bill payment websites and apps (like PayPal, Venmo, or third-party bill pay services) let you pay AES Indiana bills, but they often charge a convenience fee — a small amount added to your payment. This fee goes to the third-party service, not to AES Indiana, and is in addition to your bill amount.
If you use a third-party service, confirm that the payment is being sent to the correct AES Indiana address and that your account number is included. Payments can take longer to post if they go through a middleman. The safest route is to pay directly through the AES Indiana website or by phone, where there is no convenience fee.
Checking your payment history and account balance
Log into your account on the AES Indiana website to see your current balance, past bills, and a record of all payments you have made. This history is useful if you need to confirm that a payment posted or if you are disputing a charge.
If you do not have online access, call customer service and ask for your current balance and payment history. They can also tell you whether a recent payment has posted yet. Payments made online or by phone usually post within one business day, but mail payments can take 10 days or longer.
Frequently Asked Questions
Can I pay my bill with a credit card?
Yes, you can pay with a credit or debit card through the AES Indiana website or by phone. Some payment centers also accept cards. Be aware that paying a utility bill with a credit card may trigger a convenience fee from your card issuer, and it does not reduce the amount you owe — you still have to pay the credit card bill later.
What if I pay online but my payment does not show up?
Online payments usually post within one business day. If more than one business day has passed and the payment does not appear in your account, log back in and check the payment status. If it shows as pending, wait one more day. If it shows as failed, the payment was not processed — contact customer service with your confirmation number to find out why and to make sure your account is not considered late.
Can I pay someone else's bill?
Yes, you can pay another person's bill if you have their account number. You can pay online, by phone, or by mail using their account number instead of your own. The payment will post to their account. If you want to set up automatic payments for someone else's account, you will need their permission and may need to be listed as an authorized user on the account.
What if I overpay my bill?
If you pay more than you owe, the extra amount becomes a credit on your account. AES Indiana will apply the credit to your next bill, reducing what you owe that month. If you want a refund instead of a credit, contact customer service and request one — they can mail you a check, though it may take several weeks.
Is there a discount if I pay in full or on time?
AES Indiana does not offer discounts for early or on-time payment. However, paying on time avoids late fees, which saves you money. Some customers may be may be able to access for bill assistance programs based on income or hardship — ask customer service whether you may have access to.