Jefferson Electric payment methods and where to send money
Jefferson Electric operates in parts of Colorado and Wyoming. You can pay your bill online through your account portal, by phone, by mail, or in person at authorized payment locations. The fastest way is online — you'll see your balance immediately and can set up automatic payments so you never miss a due date.
To pay online, log into your Jefferson Electric account at jeffersonelectric.com using your account number and password. If you don't have an online account yet, you can create one with your account number and service address. The portal shows your current balance, due date, and payment history all in one place.
If you prefer to pay by phone, call Jefferson Electric's customer service line. Have your account number ready. You can also mail a check or money order to the address listed on your bill — include your account number on the check so the payment reaches the right account. Some utility payment centers and grocery stores in your area may accept Jefferson Electric payments in person; call to confirm locations near you.
Key Takeaways
- Online payment through your Jefferson Electric account portal is the fastest method and lets you see your balance and due date immediately.
- Phone payment, mail, and in-person payment at authorized locations are available if you don't have internet access or prefer not to pay online.
- Setting up automatic payments through your online account prevents late payments and removes the need to remember due dates each month.
- Always include your account number when paying by mail or phone so your payment is credited to the correct bill.
- Your bill shows the mailing address and payment deadline — keep that information handy if you pay by check.
Setting up automatic payments to avoid missed due dates
Automatic payments deduct your bill amount from your bank account on a date you choose, usually a few days before the due date. Log into your Jefferson Electric account online, find the "Autopay" or "Automatic Payment" section, and enter your bank account or debit card information. You can change or cancel automatic payments anytime through the same portal.
Automatic payments work best when you set them up for a date you know your paycheck will have cleared. If your income varies month to month, you can pause automatic payments for a specific month and pay manually instead, then resume the next month. This gives you flexibility while still protecting you from accidental late payments most of the time.
What happens if you miss a payment deadline
Jefferson Electric typically allows a grace period of 10 to 15 days after the due date before they charge a late fee. Check your bill or account portal for the exact grace period and late fee amount, as these can vary. If you miss the grace period, a late charge will be added to your next bill.
If you fall behind on payments, Jefferson Electric may send you a disconnection notice before they shut off your service. The notice will state how many days you have to pay before the cutoff. If you cannot pay the full amount by that date, contact Jefferson Electric immediately to ask about a payment plan or hardship options — many utilities offer extended payment arrangements to avoid service interruption.
Reading your Jefferson Electric bill to find the due date and amount owed
Your bill shows several key pieces of information at the top: your account number, service address, billing period, and the amount due. The due date appears prominently near the total amount owed. Look for a box labeled "Amount Due" or "Total Due" — this is what you need to pay by the deadline.
Below that, you'll see a breakdown of charges: the cost of electricity used (measured in kilowatt-hours), any fixed monthly service charges, and taxes. If you have budget billing or a special rate plan, that information will also appear on your bill. The back or second page usually explains any changes to your charges or service.
Keep your bills for at least a year so you can compare month-to-month usage and spot unusual spikes. If a bill seems much higher than normal, check whether the billing period was longer than usual or whether you used more power that month — heating or cooling seasons often cause increases.
Paying a past-due balance or reconnection fee
If your service was disconnected, you'll need to pay the full past-due balance plus a reconnection fee to restore power. The reconnection fee covers the cost of sending a technician to your home. Call Jefferson Electric to find out the exact amount owed, including any late fees that have accumulated.
Some utilities offer payment plans for past-due balances, especially if you're facing hardship. Ask whether Jefferson Electric will let you pay part of the balance now and the rest over the next few months, or whether they require full payment before reconnection. If you cannot pay in full, explain your situation — many utilities have programs to help customers avoid disconnection.
Paying your bill if you don't have online access
If you don't have a computer or smartphone, you can still pay by phone or mail. Call Jefferson Electric's customer service number (listed on your bill) and a representative will take your payment information over the phone. You'll need your account number and a debit card or bank account details to pay this way.
Paying by mail takes longer — allow at least 10 business days for your check to arrive and be processed. Write your account number on the check, put it in an envelope with your bill stub if you have one, and mail it to the address shown on your bill. Keep a record of when you mailed it in case there's a question later about whether it arrived on time.
Understanding billing cycles and when your bill is due
Jefferson Electric reads meters and sends bills on a monthly cycle, though the exact date varies depending on your location and meter type. Your bill shows the dates your meter was read at the start and end of the billing period. The due date is typically 15 to 20 days after the bill is mailed, though this varies — always check your specific bill for the exact deadline.
If you move or change your service, your billing cycle may shift. A final bill will be mailed to your old address or forwarded to your new one, depending on what you request. Make sure Jefferson Electric has your current mailing address so you don't miss a bill.
Frequently Asked Questions
Can I pay my Jefferson Electric bill with a credit card?
Most utilities charge a convenience fee (usually 2 to 3 percent) when you pay with a credit card online or by phone. Check your account portal or call customer service to see whether credit card payments are available and what fee applies. Paying by debit card, bank account, or check usually has no fee.
What if I pay my bill but it still shows as late?
Payments by mail or phone can take several business days to post to your account. If you paid before the due date but the payment hasn't shown up yet, wait a few days and check your account again. If it's been more than a week and the payment still doesn't appear, call Jefferson Electric with your confirmation number or cancelled check to verify the payment was received.
Can I change my due date to match my payday?
Some utilities allow you to request a different due date. Contact Jefferson Electric customer service to ask whether they can move your due date to align with when you receive income. If they can't change it, setting up automatic payment for a few days after your payday solves the same problem.
What should I do if I can't afford my bill this month?
Call Jefferson Electric before your bill is due to discuss your situation. Many utilities offer payment plans, budget billing (which spreads costs evenly across 12 months), or hardship programs for customers facing temporary financial difficulty. The sooner you contact them, the more options you may have to avoid late fees or disconnection.
Is there a way to pay multiple months at once?
Yes. You can pay more than the current amount due whenever you want — the extra money will be credited to your account and applied to future bills. This is useful if you expect to have extra money one month and want to build a credit balance for months when money is tight. Your account portal will show your current credit balance.