Ways to pay your Hawaiian Electric bill
Hawaiian Electric offers five main payment methods: online through their website, by phone, by mail, in person at a payment center, or through automatic bank withdrawal. Each method works the same day or within one to two business days, depending on which you choose. The fastest option is online payment, which posts to your account immediately.
You do not need to set up an account to pay online — you can make a one-time payment using just your account number and ZIP code. If you want to track your balance or set up recurring payments, creating a free online account takes about five minutes and requires your account number, email address, and a password you create.
Key Takeaways
- Online payment through Hawaiian Electric's website is the fastest method and posts immediately, with no setup required for a single payment.
- Automatic bank withdrawal (autopay) prevents missed payments and usually takes three to five business days to process after you enroll.
- Phone payments and in-person payments at authorized locations work the same day but may carry a small fee depending on the payment method.
- Mail payments take seven to ten business days to reach Hawaiian Electric, so send them at least two weeks before your due date to avoid a late fee.
- Your account number appears on your bill and is required for any payment method except in-person payments at a Hawaiian Electric office.
Paying online without creating an account
Visit hawaiianelectric.com and look for the "Pay My Bill" button on the homepage. Enter your account number (found in the upper right corner of your bill), your ZIP code, and the amount you want to pay. You will then enter your payment method — debit card, credit card, or bank account — and confirm the payment.
This method works for one-time payments only. If you want to set up a recurring payment or check your balance between bills, you will need to create an account. One-time online payments post immediately and do not incur a fee.
Setting up automatic payments from your bank account
Automatic bank withdrawal is the most reliable way to avoid late fees because the payment happens on a schedule you set. Log into your Hawaiian Electric online account, go to "Billing & Payment," and select "Autopay." Choose your bank account as the payment method, enter your routing and account numbers, and pick a payment date each month.
Most automatic payments take three to five business days to process after the scheduled date. If your due date is the 25th and you set autopay for the 20th, the payment will likely post by the 25th, but Hawaiian Electric recommends setting it for at least five days before your due date to be safe. You can change or cancel autopay anytime through your online account.
Paying by phone or mail
To pay by phone, call Hawaiian Electric's customer service line at 1-808-548-7662 (Oahu) or 1-800-752-7763 (neighbor islands). Have your account number and payment method ready. Phone payments are processed the same day but may include a small fee depending on whether you use a credit card or bank account.
Mailing a check or money order takes longer. Write your account number on the check, mail it to the address on your bill, and allow seven to ten business days for it to arrive and post. Send mail payments at least two weeks before your due date to avoid a late fee. Do not send cash by mail.
Paying in person at Hawaiian Electric offices
You can pay at any Hawaiian Electric customer service center during business hours. Bring your bill or account number and your payment method (cash, check, debit card, or credit card). In-person payments post the same day and do not incur a fee.
Hawaiian Electric has offices on Oahu, Hawaii, Maui, and Lanai. Hours vary by location, so check hawaiianelectric.com for the office nearest you and confirm hours before you go. If you do not have your account number, bring a photo ID and your bill.
What happens if you miss a payment
If your payment does not arrive by the due date on your bill, Hawaiian Electric will charge a late fee. The amount varies but is typically a percentage of your bill. After 30 days past due, Hawaiian Electric may disconnect your service without further notice.
If you are having trouble paying, contact Hawaiian Electric before your due date to discuss your options. They offer payment plans for customers who cannot pay their full balance at once. You can also reach out to community action agencies in Hawaii that may help with utility bills for households facing hardship.
Setting up your online account for easier management
Creating a free online account lets you view your bill anytime, see your payment history, set up autopay, and get email reminders before your due date. Go to hawaiianelectric.com and click "Create Account." You will need your account number, email address, and a password.
Once logged in, you can also see your daily energy use, compare your usage to previous months, and explore energy-saving tips. If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
Frequently Asked Questions
Is there a fee to pay my Hawaiian Electric bill online?
No, there is no fee for one-time online payments or autopay from a bank account. Credit card payments may include a small processing fee, which Hawaiian Electric will show you before you confirm the payment. Phone payments may also carry a fee depending on your payment method.
How long does it take for an online payment to show up on my bill?
Online payments post immediately to your account. You will see the payment reflected in your balance within minutes. Mail and phone payments take longer — typically one to five business days depending on the method.
Can I change my autopay date if it does not work with my pay schedule?
Yes, you can change your autopay date anytime through your online account. Log in, go to "Billing & Payment," select "Autopay," and edit the payment date. The change takes effect on your next scheduled payment.
What should I do if I think my payment was not received?
Log into your online account and check your payment history to confirm the payment posted. If you paid online or by phone, it should appear within one to five business days. If it does not show after that time, contact Hawaiian Electric customer service with your confirmation number.
Can I pay someone else's Hawaiian Electric bill?
Yes, you can pay another person's bill if you have their account number. You can pay online, by phone, or in person using their account number. The person whose account it is will see the payment posted to their bill.