Call FPL's automated payment line at 1-800-226-3545
The fastest way to pay your Florida Power & Light bill by phone is to call 1-800-226-3545 and use the automated system. You do not need to speak to a representative — the system accepts payment 24 hours a day, seven days a week. Have your bill handy or know your account number before you call.
The automated system accepts payment by debit card or bank account. If you pay by debit card, you will need the card number, expiration date, and CVV. If you pay by bank account, you will need your routing number and account number — these appear on the bottom left of a personal check. The system will confirm your payment amount and give you a confirmation number before charging you.
Payments made before 5 p.m. Eastern Time on a business day typically post to your account the same day. Payments made after 5 p.m. or on weekends and holidays post the next business day. There is no fee to pay by phone through this automated line.
Key Takeaways
- FPL's automated phone payment line is 1-800-226-3545 and operates 24/7 with no representative needed.
- You can pay by debit card or bank account, and the system gives you a confirmation number immediately.
- Payments made before 5 p.m. on a business day post the same day; after 5 p.m. or on weekends they post the next business day.
- There is no fee to use the automated phone payment system.
- If you need to speak to a representative, call 1-800-226-3545 during business hours and select the option to speak with an agent.
Speaking to a representative instead of using the automated system
If you prefer to speak with someone or have questions about your bill, call the same number — 1-800-226-3545 — and select the option to speak with a representative. Representatives are available Monday through Friday, 7 a.m. to 7 p.m. Eastern Time, and Saturday 8 a.m. to 5 p.m. Eastern Time. They can process your payment over the phone and answer questions about your account, charges, or payment options.
A representative can also help if you want to set up a recurring payment, discuss a past-due balance, or arrange a payment plan. If you call outside business hours, you can still use the automated system or leave a message requesting a callback.
What information you need before calling
Have your FPL bill or account number ready. Your account number appears on your bill statement and in the top right corner of most FPL correspondence. If you do not have your bill, you can look up your account number on the FPL website by logging into your online account.
If you are paying by debit card, have the card number, expiration date, and three-digit security code. If you are paying by bank account, have a check handy or know your routing number and account number. The automated system will walk you through each step and confirm the information before processing the payment.
Other ways to pay FPL besides phone
If phone payment does not work for you, FPL offers several other payment methods. You can pay online at fpl.com by logging into your account and selecting the payment option. Online payments process the same way as phone payments — before 5 p.m. on a business day posts the same day.
You can also pay in person at an FPL payment center, by mail, or through automatic bank draft. Automatic bank draft withdraws your payment on a date you choose each month, which removes the need to remember to pay. To set up automatic payments, call 1-800-226-3545 and ask a representative, or log into your account on fpl.com.
Some people also pay through third-party bill payment services offered by their bank or credit union. Check with your financial institution to see if they offer FPL payment processing — this method may have different posting times or fees depending on your bank.
What to do if your payment does not post
If you made a payment by phone and the confirmation number was provided, the payment was accepted. However, it may not appear in your account immediately. Payments made after 5 p.m. on a business day or on weekends and holidays post the next business day. If more than one business day has passed and the payment still does not show, call 1-800-226-3545 and speak with a representative.
Have your confirmation number ready when you call. The representative can look up the payment in the system and tell you the exact posting date. If there was an error with the payment method — for example, if the card was declined but you were not told — the representative can help you resubmit the payment or investigate the issue.
Avoiding common phone payment mistakes
One common mistake is entering the wrong account number. Double-check the number on your bill before you confirm the payment. Another mistake is using a debit card that has expired or been replaced. If your card was recently reissued, make sure you are using the new card number and expiration date.
Do not hang up before you receive a confirmation number. The confirmation number proves the payment was submitted and is your record if there is ever a dispute. Write it down or take a screenshot. If you are unsure whether the payment went through, stay on the line until you hear the confirmation.
If you are paying a past-due balance, note that the payment may not prevent a late fee or service interruption if it posts after the due date. If your service is at risk, call a representative instead of using the automated system — they may be able to note your account and delay action while the payment processes.
Frequently Asked Questions
Is there a fee to pay my FPL bill by phone?
No. FPL's automated phone payment system at 1-800-226-3545 does not charge a fee. If you pay by debit card or bank account through this line, there is no additional cost beyond your bill amount.
Can I pay my FPL bill by phone with a credit card?
The automated system accepts debit cards and bank accounts, not credit cards. If you want to pay with a credit card, call and speak with a representative at 1-800-226-3545 — they can tell you whether credit card payments are available and what fees may apply.
What time should I call to make sure my payment posts today?
Call before 5 p.m. Eastern Time on a business day (Monday through Friday). Payments submitted before 5 p.m. post the same day. Payments after 5 p.m. or on weekends and holidays post the next business day.
What if I do not have my account number?
You can look up your account number on fpl.com by logging into your online account, or call 1-800-226-3545 and a representative can look it up for you using your name and service address.
Can I set up automatic payments by phone?
Yes. Call 1-800-226-3545 during business hours and ask a representative to set up automatic bank draft. You can also set it up online at fpl.com. Automatic payments withdraw on a date you choose each month and remove the need to remember to pay.