Call FPL's automated system or speak to a representative to pay your bill over the phone
Florida Power & Light offers two phone payment routes: an automated system that works 24/7, and a live representative during business hours. Both charge the same amount and post to your account the same day if you call before the cutoff time (usually 7 p.m. Eastern). The automated system is faster if you have your bill handy and know your account number. A representative can help if you need to discuss your bill, set up a payment plan, or have questions about your account before paying.
You will need your FPL account number, which appears on your bill or in the FPL mobile app. Have your payment method ready — FPL accepts debit cards, credit cards, and bank account transfers by phone. If you are paying from a bank account, you will also need your routing number and account number.
Key Takeaways
- Call 1-800-226-3545 to reach FPL's automated payment system, which operates around the clock and processes payments the same day if you call before 7 p.m. Eastern.
- Speak to a live representative at the same number during business hours (typically 8 a.m. to 6 p.m. Monday through Friday) if you need help with your account or want to discuss payment options.
- Have your account number and payment method (debit card, credit card, or bank account details) ready before you call.
- Phone payments do not charge an extra fee, but some payment methods may carry standard card processing fees depending on your bank.
Using FPL's automated phone payment system
The automated system is the fastest option if you are comfortable entering information on your phone keypad. Call 1-800-226-3545 and follow the prompts. The system will ask for your account number, the amount you want to pay, and your payment method. You can pay the full bill amount, a partial payment, or a custom amount.
The system accepts Visa, Mastercard, American Express, and Discover cards, as well as debit cards and bank account transfers. If you pay by bank account, the system will ask for your routing number and account number. After you enter your information, the system will confirm the payment amount and date. Keep this confirmation number for your records — it proves the payment was processed.
Payments made before 7 p.m. Eastern typically post the same day. If you call after 7 p.m., the payment will post the next business day. The system operates every day, including weekends and holidays.
Speaking with a live FPL representative by phone
Call 1-800-226-3545 during business hours to speak with a representative. FPL's customer service hours are typically 8 a.m. to 6 p.m. Monday through Friday, though hours may vary by season. A representative can process your payment the same way the automated system does, but they can also answer questions about your bill, discuss payment arrangements if you are behind, or help you understand charges on your account.
Tell the representative you want to make a payment and have your account number and payment method ready. They will walk you through the payment process and provide a confirmation number. If you are struggling to pay your full bill, ask about FPL's budget billing program or payment plan options — a representative can explain what may be available based on your account.
What happens after you pay by phone
Your payment posts to your FPL account the same day if you call before the cutoff time, or the next business day if you call after hours. You will receive a confirmation number immediately after payment. FPL will send you a receipt by email if you have an email address on file, or by mail if you prefer paper records.
Check your next FPL bill to confirm the payment was applied correctly. If you do not see the payment reflected within two business days, call FPL customer service at 1-800-226-3545 to verify the transaction. Keep your confirmation number handy in case you need to reference the payment.
Phone payment fees and what they cover
FPL does not charge a separate fee for phone payments. However, your bank or credit card company may charge a cash advance fee or processing fee depending on your payment method and account type. Debit cards and bank account transfers typically do not carry extra fees, but credit cards sometimes do — check with your card issuer before you pay.
The payment amount you provide covers only your electric bill with FPL. If you have other services or accounts with FPL (such as a second property), you will need to specify which account the payment applies to, or make separate payments for each account.
Alternatives if you cannot reach FPL by phone
If you have trouble reaching FPL by phone or prefer not to call, you can pay online through the FPL website or mobile app, by mail, in person at an FPL payment center, or through automatic bank draft. The FPL website and app both allow you to set up one-time payments or recurring automatic payments without speaking to anyone.
If you are deaf or hard of hearing, FPL offers a relay service. Call the Florida Relay Service at 711 and ask to be connected to FPL's customer service line. The relay operator will relay your conversation so you can complete your payment.
Frequently Asked Questions
What time should I call to make sure my payment posts today?
Call before 7 p.m. Eastern. Payments made before that cutoff typically post the same day. If you call after 7 p.m., your payment will post the next business day. FPL's automated system is available 24/7, so you can call anytime, but the posting date depends on when you call.
Can I pay someone else's FPL bill by phone?
Yes, but you will need their account number and permission to pay on their behalf. Provide the account number when prompted by the automated system or tell the representative whose account you are paying. The payment will post to that account regardless of whose payment method you use.
What if I want to set up automatic payments instead of calling each month?
FPL's website and mobile app both allow you to set up automatic payments from your bank account or card. This way you do not have to call each month. You can choose a fixed amount or have FPL charge your full bill automatically on a date you select.
Can I make a partial payment by phone?
Yes. When the automated system or representative asks for the payment amount, enter the partial amount you want to pay. FPL will accept any amount, though your account will still show a balance due. Partial payments do not affect your service as long as you continue to make payments toward your bill.
Is there a limit to how much I can pay by phone?
FPL does not publish a specific limit, but very large payments (typically over $10,000) may require speaking to a representative instead of using the automated system. Call 1-800-226-3545 during business hours if you need to make a large payment and the automated system does not accept it.