Pay your Entergy Arkansas bill through their website, phone line, or by mailing a check
Entergy Arkansas offers three main ways to pay: online through their website, by phone with a customer service representative, or by mailing a check to their payment address. The fastest and most convenient method is online, where you can pay immediately and see your payment post within one business day. Phone and mail payments take longer to process but work if you prefer not to use the internet or need to speak with someone directly.
Your bill shows a due date, usually about 20 days from when it was mailed. Paying by the due date keeps your account in good standing and avoids late fees. If you miss the due date, Entergy may charge a late payment fee and could eventually disconnect your service if the account falls too far behind.
Key Takeaways
- Online payment through Entergy's website is the fastest method and shows your payment posted within one business day.
- Phone payments require your account number and a debit card or bank account information, and you can pay any day of the week.
- Mailed checks should be sent to the address printed on your bill and take 7 to 10 business days to post to your account.
- Late payments trigger a fee and can lead to service disconnection if your account falls 30 or more days behind.
- Setting up automatic payments through your bank or Entergy's website prevents missed due dates and late fees.
Pay online through Entergy's website or mobile app
Go to Entergy.com and click the "Pay My Bill" or "Billing & Payment" link on the homepage. You will need your account number, which appears on your bill, and either a debit card, credit card, or bank account information. Enter your payment amount and confirm the transaction. Entergy will show you a confirmation number immediately, and the payment typically posts to your account within one business day.
Entergy also offers a mobile app available on iOS and Android. Download the app, log in with your account number and password, and select "Pay Bill" from the menu. The process is the same as the website, and you get the same confirmation number and posting timeline. Paying online costs nothing extra — there is no convenience fee for using your debit card or bank account, though some credit card issuers may charge their own fees.
Pay by phone with Entergy customer service
Call Entergy Arkansas customer service at 1-800-333-9672. Have your account number ready, which is on your bill. A representative will ask how much you want to pay and whether you want to use a debit card, credit card, or bank account. Provide the card or account details, and the representative will process the payment over the phone. You will receive a confirmation number at the end of the call.
Phone payments are available seven days a week, including evenings and weekends. The payment posts to your account within one to two business days. Like online payments, there is no fee for paying by phone with a debit card or bank account, though credit card issuers may charge their own fees. If you have questions about your bill or account while you are on the phone, the representative can help answer them at the same time.
Mail a check to Entergy's payment address
Write a check for the amount due and include your account number on the check itself. Mail it to the address printed on your bill — this address is specific to your payment processing center and ensures the check reaches the right place. Do not mail cash. Include your bill stub if you have it, as it helps Entergy match the payment to your account faster.
Mail payments take 7 to 10 business days to arrive and post to your account. Because of this delay, mail a check at least 10 days before your due date to avoid a late fee. If you are close to the due date, use online or phone payment instead. Keep a record of when you mailed the check and the amount, in case you need to follow up with Entergy about a missing payment.
Set up automatic payments to avoid missed due dates
Automatic payments remove the risk of forgetting to pay and triggering a late fee. You can set up automatic payments through Entergy's website or by calling customer service. Choose whether you want the payment to come from your bank account or debit card, and select the day of the month you want the payment to occur — many people choose the day after they receive their paycheck.
Entergy will deduct the amount due on that day each month automatically. You can change or cancel the automatic payment at any time through your online account or by calling customer service. If your bill amount varies month to month, you can set the payment to match the full amount due, or you can set a fixed amount and pay any remaining balance manually.
What to do if you cannot pay by the due date
If you know you will miss the due date, contact Entergy before the due date passes. Call 1-800-333-9672 and explain your situation. Entergy may be able to extend your due date by a few days or set up a payment plan where you pay part of the bill now and the rest later. Getting ahead of the problem prevents a late fee from being added to your account.
If your account is already past due, Entergy will send you a disconnection notice before they shut off your service — usually 10 to 15 days after the due date. This notice tells you the date service will be cut off and how much you owe. Pay the full amount owed before that date to keep your service on. If you cannot pay the full amount, call immediately to discuss a payment plan or other options.
Understand late fees and disconnection timelines
Entergy charges a late fee if your payment does not arrive by the due date shown on your bill. The late fee amount varies but is typically a percentage of your bill or a flat fee — check your bill or contact Entergy to learn the exact amount. The late fee is added to your next bill if you do not pay it separately.
If your account remains unpaid 30 days past the due date, Entergy can disconnect your service without further notice in some cases, though they typically send a disconnection warning first. Reconnection requires paying the full past-due amount plus any late fees and a reconnection fee. To avoid this, pay as soon as you can if you fall behind, or contact Entergy to set up a payment plan before disconnection occurs.
Frequently Asked Questions
Is there a fee to pay my bill online or by phone?
No. Entergy does not charge a fee for online or phone payments made with a debit card or bank account. If you use a credit card, your credit card issuer may charge their own fee, but Entergy does not add one. Mail and in-person payments at authorized locations also have no fee.
How long does it take for my payment to show up on my account?
Online and phone payments post within one business day. Mail payments take 7 to 10 business days. If you pay online or by phone before your due date, the payment will post in time to avoid a late fee. If you mail a check, send it at least 10 days early to be safe.
Can I pay someone else's Entergy bill?
Yes. You can pay online or by phone using the account number of the person whose bill you want to pay. You do not need to be the account holder. If you are paying by mail, write the account number clearly on the check so Entergy applies the payment to the correct account.
What happens if I pay more than I owe?
The extra amount becomes a credit on your account. Entergy will apply it to your next bill, reducing the amount you owe that month. If you want a refund of the credit instead, contact Entergy customer service and request one — they will mail you a check.
Can I change my due date?
Entergy sets your due date based on your meter reading schedule and billing cycle. You cannot change the due date itself, but you can set up automatic payments for any day of the month you choose, which gives you flexibility in when the payment leaves your account.