Thompson Gas customer login and bill payment basics
Thompson Gas customers can log in to their account and pay bills through the company's online portal. You'll need your account number (found on your bill) and a password you create during registration. The login page is at the Thompson Gas website — look for "My Account" or "Pay My Bill" in the main navigation.
Once logged in, you can view your current balance, billing history, and due dates. You can pay your bill immediately using a bank account or debit card, or set up a one-time payment for a future date. The system shows your payment confirmation number right after you submit, which you should save or print for your records.
If you don't have an online account yet, you'll need to register first. This takes about five minutes and requires your account number, service address, and an email address. Thompson Gas will send a confirmation email — check your spam folder if you don't see it within a few minutes.
Key Takeaways
- You need your account number and a self-created password to log in to your Thompson Gas account online.
- The online portal lets you view your balance, billing history, and pay your bill by bank account or debit card.
- New customers must register for an online account before they can pay through the website, which takes about five minutes.
- Payment confirmation numbers appear immediately after you submit a payment and should be saved for your records.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
Where to find your account number
Your Thompson Gas account number appears in the top right corner of your paper bill, usually printed in large text. It's also called your customer number or service number. If you've lost your bill, you can find this number by calling Thompson Gas customer service — they can look it up by your phone number or service address.
You'll need this number every time you log in or pay online, so write it down somewhere you can find it again. Some customers save it in their phone or email it to themselves. Having it handy saves time when you're ready to pay.
Setting up your online account for the first time
Go to the Thompson Gas website and select "Register" or "Create Account." You'll be asked for your account number, the service address on file, and your email address. Choose a password that's at least eight characters long and includes a mix of letters and numbers — this makes it harder for someone else to guess.
After you submit the registration form, Thompson Gas sends a confirmation email to the address you provided. Click the link in that email to activate your account. If you don't see the email within a few minutes, check your spam or junk folder — sometimes confirmation emails end up there by mistake.
Once your account is active, you can log in using your account number and password. Save this password somewhere secure, like a password manager, so you don't have to reset it later.
How to pay your bill online
Log in to your account and look for a "Pay Now" or "Make a Payment" button — it's usually near the top of the page or in a section showing your current balance. Click it to start the payment process.
You'll see your current balance and due date. Choose whether you want to pay the full amount or a partial payment. Then select your payment method: most customers use a checking or savings account (which is usually free) or a debit card (which may have a small fee). Enter the account or card details and the date you want the payment to go through.
Review the payment summary to make sure the amount and date are correct. Submit the payment, and the system will show you a confirmation number. Write this down or take a screenshot — you'll need it if you ever need to ask Thompson Gas about the payment.
What to do if you forget your password
On the Thompson Gas login page, click "Forgot Password" or "Reset Password." Enter your account number or email address, and Thompson Gas will send you a password reset link by email. Click that link and create a new password.
If you don't receive the reset email within a few minutes, check your spam folder. If it's not there either, call Thompson Gas customer service and they can help you regain access to your account. Have your account number and service address ready when you call.
Payment methods and fees
Thompson Gas accepts payments from a checking or savings account at no charge. Debit card payments may include a processing fee — the exact amount varies and the system will show you the fee before you confirm the payment. Credit card payments typically have a higher fee than debit cards.
Bank account payments usually take one to two business days to process. If you need the payment to go through faster, some customers choose a debit card, though this comes with a fee. Plan ahead so you're not paying a rush fee just because you waited until the last day.
Paying without logging in (guest payment)
If you don't want to create an account, Thompson Gas offers a guest payment option. Look for "Pay as Guest" or "One-Time Payment" on the website. You'll enter your account number, service address, and the amount you want to pay, then choose your payment method.
Guest payments work the same way as account payments — you'll get a confirmation number when you're done. The downside is that you won't be able to see your billing history or set up automatic payments without an account. If you pay regularly, creating an account saves time in the long run.
Frequently Asked Questions
How long does it take for my online payment to show up on my bill?
Bank account payments usually appear within one to two business days. Debit card payments may process faster, sometimes the same day. Thompson Gas will show you the expected posting date when you submit the payment. If it's been longer than the stated timeframe, contact customer service with your confirmation number.
Can I set up automatic payments through the Thompson Gas website?
Yes, if you have an online account. Look for "Autopay" or "Automatic Payments" in your account settings. You can choose to pay your full bill each month or a set amount. You can stop automatic payments anytime by logging in and turning off the feature.
What if I see a payment on my account that I didn't make?
Log in and check your payment history to see the date, amount, and confirmation number. If you don't recognize it, call Thompson Gas customer service right away with this information. They can investigate and reverse the payment if it was made in error.
Is it safe to pay my Thompson Gas bill online?
Thompson Gas uses encryption to protect your account information and payment details. Never share your password with anyone, and always log out when you're done. Pay only through the official Thompson Gas website, not through links in emails or texts, to avoid phishing scams.
Can I pay my Thompson Gas bill by phone or mail instead?
Yes. You can call Thompson Gas customer service to pay by phone using a bank account or debit card. You can also mail a check to the address on your bill — include your account number on the check so they know which account to credit. Mail payments take longer to process, so send them at least a week before your due date.