El Paso Electric's online bill payment portal is at www.epelectric.com/billpay
El Paso Electric customers can pay their bill through the company's website at www.epelectric.com/billpay without creating an account. You will need your account number (found on your bill) and the amount you want to pay. The payment processes immediately, though it may take one to two business days to show on your account.
If you prefer not to use the website, El Paso Electric offers several other payment methods. You can pay by phone, mail, automatic bank transfer, or in person at a payment location. Each method has different timing and setup requirements, so choosing the right one depends on when your payment is due and how you prefer to manage your account.
Key Takeaways
- The online portal at www.epelectric.com/billpay accepts one-time payments without requiring you to create a login or account.
- Automatic bank transfers (called AutoPay) prevent missed payments but require you to set up the arrangement through your account first.
- Phone payments and in-person payments at company offices or authorized retailers process on the same day you make them.
- Mail payments take seven to ten business days to reach El Paso Electric, so send them early if your due date is soon.
Paying online without creating an account
The quickest route for a one-time payment is the guest payment option on www.epelectric.com/billpay. You do not need to set up a username or password. Enter your account number (the number printed on your bill, usually at the top), your zip code, and the amount you want to pay. You can pay with a debit card or credit card.
The system will show you the payment fee before you confirm. El Paso Electric charges a fee for online card payments—the amount varies depending on the card type and the payment processor, but you will see the exact fee on the screen before you submit. If the fee is higher than you expected, you can cancel and choose a different payment method instead.
Once you submit the payment, you will receive a confirmation number. Save this number or take a screenshot. The payment posts to your account within one to two business days, though the money leaves your bank account immediately.
Setting up automatic payments to avoid missed due dates
If you want your bill paid the same day every month without logging in each time, El Paso Electric's AutoPay program withdraws the payment directly from your bank account. You set the withdrawal date, and the company deducts the full bill amount on that day. This prevents late payments and late fees.
To enroll in AutoPay, log into your account at www.epelectric.com (you will need to create a login if you do not have one), go to the billing section, and select AutoPay. You will provide your bank account number and routing number. The first withdrawal happens on the date you choose, and then repeats monthly.
You can change or cancel AutoPay at any time through your online account. If your bill amount varies significantly month to month, you can also set AutoPay to withdraw a fixed amount and adjust it manually when needed.
Paying by phone or at a payment location
El Paso Electric's customer service line accepts phone payments at 1-800-351-1700. Have your account number and a debit or credit card ready. The payment processes immediately, and you will receive a confirmation number. Phone payments also charge a fee, which the representative will tell you before processing.
You can also pay in person at El Paso Electric's customer service offices or at authorized payment locations (such as certain grocery stores or check-cashing services). Payments made in person on a business day post to your account the same day. Bring your account number or bill and cash, check, or card.
To find the nearest payment location or office hours, visit www.epelectric.com or call customer service. Hours vary by location, so confirm before you go.
Paying by mail and timing your payment correctly
If you prefer to mail a check or money order, make it payable to El Paso Electric and include your account number on the check. Mail it to the address printed on your bill—this address is the lockbox where payments are processed, not the company's main office.
Mail payments take seven to ten business days to arrive and post to your account. If your due date is within ten days, mailing a check risks a late payment and late fee. For bills due soon, use online payment, phone payment, or in-person payment instead.
Include only the check and your bill stub (or write your account number clearly on the envelope). Do not include other documents or correspondence, as the lockbox processes payments by machine and cannot handle extra items.
Understanding payment fees and how to minimize them
El Paso Electric does not charge a fee for AutoPay or in-person payments at company offices. However, online card payments and phone payments do carry fees. The fee amount depends on the payment method and processor—typically a flat fee or a small percentage of the bill amount.
Before you pay, the system shows you the exact fee. If the fee is significant relative to your bill, AutoPay or in-person payment may save you money over time. For a one-time payment, the fee is usually small enough that the convenience outweighs the cost, but the choice is yours.
Some customers set up AutoPay for their regular monthly bill and use online payment only when they need to pay early or make an extra payment. This approach avoids fees on routine payments while keeping flexibility for irregular payments.
What to do if your payment does not show up on your account
If you made an online or phone payment and it has not appeared after two business days, log into your account and check the payment history. Online payments show a confirmation number and the date posted. If the payment is not there, call customer service at 1-800-351-1700 with your confirmation number.
For mailed checks, allow ten business days before contacting the company. If more than ten days have passed and the payment has not posted, call customer service with the check number and mailing date. The company can trace the payment and reissue it if it was lost.
If you made a payment in error (wrong amount, duplicate payment, or wrong account), contact customer service right away. Depending on the payment method, the company may be able to reverse it or issue a credit to your account.
Frequently Asked Questions
Can I pay my bill without creating an account on the website?
Yes. The guest payment option at www.epelectric.com/billpay lets you pay with just your account number and zip code. You do not need to set up a login or password. This is the fastest option for a one-time payment.
What happens if I pay after my due date?
El Paso Electric charges a late fee if payment is not received by the due date shown on your bill. The amount varies but is typically a percentage of your bill. Setting up AutoPay ensures your payment arrives on time every month and avoids late fees.
Can I pay someone else's El Paso Electric bill?
Yes, if you have their account number. You can pay online, by phone, or by mail using their account number instead of your own. The payment will post to their account. In-person payments at company offices may require additional identification depending on the location's policy.
Is there a limit to how much I can pay online?
El Paso Electric does not publish a specific online payment limit on their website. If you are paying a very large amount, call customer service at 1-800-351-1700 to confirm the limit or arrange payment by another method.
How do I change my AutoPay date or amount?
Log into your account at www.epelectric.com, go to the billing section, and select AutoPay. You can change the withdrawal date or cancel AutoPay entirely. Changes take effect on your next billing cycle. If you need to adjust the amount for a single month, you can make a manual payment for the difference.