Where to pay Colorado Springs Utilities

Colorado Springs Utilities (CSU) offers four main ways to pay your bill: online through their website, by phone, by mail, or in person at a payment center. The fastest and most convenient option for most people is online payment through the CSU website or mobile app, which processes immediately and costs nothing extra.

If you prefer to speak with someone, you can call CSU's customer service line at 719-475-8673 to pay by phone using a debit or credit card. Payment by phone takes a few minutes and the transaction posts within one business day. For those who want to avoid electronic payment entirely, you can mail a check or money order to the address printed on your bill, though mail typically takes 7 to 10 days to arrive and be processed.

In-person payment is also available at CSU's customer service center located at 121 S. Tejon Street in downtown Colorado Springs, open Monday through Friday during business hours. You can pay with cash, check, debit card, or credit card at this location.

Key Takeaways

  • Online payment through the CSU website or app is free, immediate, and available 24/7 without speaking to anyone.
  • Phone payment at 719-475-8673 takes a few minutes and costs nothing, but you must call during customer service hours.
  • Mail payment works if you prefer checks, but allow 7 to 10 days for delivery and processing before CSU records your payment.
  • The in-person payment center at 121 S. Tejon Street accepts cash, check, and cards during weekday business hours.
  • Setting up automatic payments through your bank or CSU's autopay program prevents missed due dates and late fees.

Setting up automatic payments

Automatic payment is the easiest way to ensure your bill is paid on time every month without having to remember a due date. CSU offers two autopay options: you can authorize CSU to withdraw money directly from your bank account on a date you choose each month, or you can set up automatic payments through your own bank's bill pay system.

To enroll in CSU's direct withdrawal autopay, log into your account on the CSU website, go to the payment section, and select the autopay option. You will need to provide your bank account number and routing number. CSU will deduct the full bill amount on the date you select, usually between the 5th and 25th of each month. This method is free and takes effect within one or two billing cycles.

If you prefer to use your bank's bill pay system instead, contact your bank directly to set up a payment to CSU. Your bank will mail a check on your behalf, so you should allow extra time for processing. This method gives you more control over the exact payment date but takes longer to complete than CSU's direct autopay.

Understanding your bill due date and late fees

Your bill due date appears on the front of your bill statement and is typically 18 to 21 days after the bill is issued. If you pay after this date, CSU will charge a late fee. The late fee amount varies but is typically a percentage of your bill or a flat amount — check your bill or CSU's website for the exact fee structure.

If your payment arrives after the due date but before CSU sends a disconnect notice, you can still avoid service interruption by paying immediately. However, the late fee will still apply. If you receive a disconnect notice, you have a short window — usually a few days — to pay the full amount owed plus any late fees and reconnection costs to restore service.

If you are having trouble paying your bill on time, contact CSU's customer service to discuss payment arrangements or hardship programs. CSU offers extended payment plans for customers facing temporary financial difficulty, which can spread your bill across several months without additional fees.

Paying a past-due bill or reconnection costs

If your account is past due and you have received a disconnect notice, you must pay the full amount owed — including the current bill, any previous unpaid bills, late fees, and a reconnection fee — to restore service. The reconnection fee is a separate charge added when service is shut off and then turned back on.

You can pay a past-due balance using any of the same methods as a regular bill: online, by phone, in person, or by mail. However, if you are paying to avoid or restore service, online or phone payment is fastest because it posts immediately. If you pay by mail or in person during non-business hours, there may be a delay before CSU processes the payment and restores your service.

If the full amount is more than you can pay at once, call CSU at 719-475-8673 before your service is disconnected. Customer service representatives can sometimes arrange a partial payment plan or connect you with assistance programs that may help cover the cost.

Payment methods and fees

CSU does not charge a fee for online payments made through their website or app, phone payments, mail payments, or in-person payments at the customer service center. However, if you use a third-party payment processor or service — such as a bill pay service offered by a credit card company or a third-party bill payment website — that service may charge its own fee.

Credit card and debit card payments made directly through CSU's website or by phone do not incur a fee from CSU, though your card issuer may charge a cash advance fee if you use a credit card. For this reason, debit card or bank account payment is usually the lowest-cost option.

If you are using a payment service outside of CSU's official channels, confirm the fee structure before completing the transaction. Some third-party services charge a percentage of the bill amount or a flat fee per transaction.

What to do if you cannot find your bill or account number

If you have misplaced your bill, you can still pay online by logging into your CSU account using your email address and password. If you do not have an online account, you can create one on the CSU website by entering your service address and the last four digits of the phone number on file.

Your account number appears at the top of your bill statement and is also visible in your online account dashboard. If you are paying by phone or mail and do not have your account number, you can provide your service address instead, and CSU's system will locate your account. When paying by mail, write your account number or service address on the check so the payment is credited correctly.

If you have trouble locating your account online or cannot remember your password, call CSU customer service at 719-475-8673 and a representative will help you retrieve your account information or reset your password.

Frequently Asked Questions

How long does it take for an online payment to show up on my account?

Online payments made through the CSU website or app typically post to your account within a few hours, often the same day. If you pay after business hours, the payment may not appear until the next business day, but it is still considered on-time if it was submitted before the due date.

Can I pay my bill with a credit card without a fee?

Yes, CSU does not charge a fee when you pay with a credit card through their website, app, or by phone. However, your credit card company may charge a cash advance fee, so check with your card issuer first. Using a debit card or bank account avoids this potential fee.

What happens if I pay my bill late?

A late fee will be added to your account if payment arrives after the due date. If you continue to miss payments, CSU will send a disconnect notice and eventually shut off your service. You can restore service by paying the full amount owed plus reconnection costs, but it is better to contact CSU early to arrange a payment plan.

Can I set up autopay and still receive a paper bill?

Yes, you can enroll in autopay and continue to receive a paper bill in the mail. The bill will show the amount due, but the payment will be withdrawn automatically on the date you selected. You can also switch to paperless billing if you prefer to view your bill online only.

Is there a phone number to call if my payment did not go through?

If your online or phone payment failed, you will usually see an error message immediately. If you are unsure whether a payment was processed, log into your account online to check your payment history. If you still cannot find the payment, call CSU customer service at 719-475-8673 and they can confirm whether the transaction went through.