How to access your BGE bill pay account
To log in to BGE bill pay, go to bge.com and look for the "Pay My Bill" or "Login" button in the top right corner of the homepage. Click it, then enter your account number (found on your paper bill) and your password. If you have not created an online account yet, you will need to set one up first by providing your account number, service address, and the last four digits of the Social Security number associated with the account.
Once you are logged in, your bill summary appears immediately. You can see your current balance, due date, and usage history. The system shows you what you owe and when payment is due before you take any action to pay.
BGE's online portal works on desktop computers, tablets, and phones. The mobile experience is the same as the desktop version — you log in the same way and see the same information.
Key Takeaways
- Your BGE account number appears on your paper bill and is required to create or access your online login.
- You can set up automatic payments through your bank account or credit card to avoid logging in each month.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- BGE also accepts payments by phone at 1-888-685-0123 if you prefer not to use the online portal.
Setting up a new online account
If you are a BGE customer but have never logged in online, you will need to create an account before you can pay through the website. Start at bge.com and select "Create Account" or "Register" near the login area. You will be asked for your account number, service address, and the last four digits of the Social Security number on the account.
BGE will send a confirmation email to the address you provide. Check your email (including spam folders) and click the link to verify your account. After that, you can log in with your chosen username and password.
The entire setup usually takes fewer than five minutes. Once your account is active, you can log in anytime to view your bill, make a one-time payment, or set up recurring automatic payments.
Making a one-time payment after login
After you log in, your bill summary shows at the top of the page. Click "Pay Now" or "Make a Payment" to proceed. You will be asked how much you want to pay — you can pay the full balance, the minimum due, or a custom amount.
Next, choose your payment method. BGE accepts bank account payments (checking or savings), debit cards, and credit cards. Bank account payments are free. Credit and debit card payments include a processing fee that BGE will show you before you confirm.
You will also choose when the payment should be processed. BGE typically processes payments the same day if you submit before a certain cutoff time (usually early afternoon), or the next business day if you submit later. The system tells you the expected processing date before you finish.
Setting up automatic payments to avoid logging in each month
If you want to stop logging in every month, you can set up automatic payments through your BGE account. After you log in, look for "Autopay" or "Automatic Payments" in the account settings or billing section. Select this option and choose whether you want to pay your full bill each month or a fixed amount.
Automatic payments pull from your bank account on the due date each month (or a date you choose). There is no fee for bank account autopay. You can change or cancel autopay anytime by logging back in and adjusting your settings — you do not need to call BGE.
Even with autopay turned on, you can still log in to view your bill, see your usage, and check your payment history. Autopay just removes the step of manually entering a payment each month.
What to do if you forget your password
On the BGE login page, click "Forgot Password" below the login fields. Enter your account number or the email address associated with your account. BGE will send a password reset link to your email.
Click the link in that email and create a new password. Make sure to check your spam or promotions folder if you do not see the email within a few minutes. The reset link usually expires after a few hours, so act on it promptly.
If you do not receive a reset email or the link does not work, call BGE customer service at 1-888-685-0123. They can verify your identity and help you regain access to your account.
Payment methods and fees
BGE accepts several ways to pay online. Bank account payments (ACH transfers from checking or savings) are free and usually process within one business day. Debit card and credit card payments include a processing fee — the exact amount depends on your card type and is shown before you confirm the payment.
If you want to avoid fees, use your bank account. If you must use a card, the fee is typically a small percentage of your payment amount. You can see the fee before you submit, so you know the total cost.
BGE also accepts payments by phone (1-888-685-0123), by mail (send a check to the address on your bill), or in person at a payment center. Phone and mail payments are free. In-person payments may have different hours or locations depending on where you live in BGE's service area.
Troubleshooting common login problems
If you cannot log in, first check that you are using the correct account number. Your account number is on your paper bill and is different from your meter number. Account numbers are usually 10 to 12 digits long.
If you are sure your account number is correct but the system says it is not recognized, your account may not be set up for online access yet. This sometimes happens with new accounts or accounts that have recently changed ownership. Call BGE at 1-888-685-0123 to confirm your account is active and may be able to access for online login.
If your password is correct but you still cannot log in, try clearing your browser's cache and cookies, then log in again. If that does not work, use the "Forgot Password" link to reset your password. If problems continue, contact BGE customer service — they can check whether your account has any holds or restrictions that prevent online access.
Frequently Asked Questions
Is there a fee to log in and view my bill online?
No. Creating an account and logging in to view your bill is free. You only pay a fee if you choose to pay by credit or debit card. Bank account payments through the website are free.
Can I log in on my phone?
Yes. BGE's website works on phones, tablets, and computers. You log in the same way on any device. Some customers prefer to download the BGE mobile app if one is available, but the website works just as well.
What if I pay online but my bill shows as unpaid?
Online payments usually process within one business day, but it can take longer depending on your bank and the time you submitted the payment. Check your confirmation email for the expected processing date. If the payment does not show within that timeframe, contact BGE with your confirmation number.
Can I change my payment due date?
BGE sets your due date based on your billing cycle, and you cannot change it through the online portal. If you need a different due date, call customer service at 1-888-685-0123 to discuss your options.
What happens if I set up autopay and then want to stop it?
You can cancel autopay anytime by logging in and turning it off in your account settings. The cancellation takes effect immediately for future payments. If you cancel close to your due date, make sure to make a manual payment so your bill does not become late.