Where to pay your Atmos Energy bill
Atmos Energy operates in eight states — Kentucky, Louisiana, Mississippi, Missouri, Tennessee, Texas, Virginia, and West Virginia — and each state's payment options work the same way. You can pay online through your account, by phone, by mail, or in person at a payment location. The fastest route is online through the Atmos Energy website or mobile app, where payment posts the same business day.
Before you pay, have your bill in front of you. You will need your account number, which appears in the upper left corner of your bill. If you do not have a bill, you can look up your account number on the Atmos Energy website by entering your service address.
Key Takeaways
- Online payment through the Atmos Energy website or app is the fastest method and posts the same business day with no fee.
- Phone payments to 1-844-246-8657 take the same time as online but require speaking to a representative.
- Mail payments take 7 to 10 business days to reach Atmos Energy, so send them early if your due date is soon.
- Payment locations vary by state; check your bill or the Atmos Energy website to find the nearest one in your area.
- Setting up automatic payments through your bank account removes the need to remember due dates and avoids late fees.
Paying online through your Atmos Energy account
Go to atmosenergy.com and select "Pay My Bill" at the top of the page. If you have an online account, log in with your username and password. If you do not have an account yet, you can create one by entering your service address and account number, then following the setup steps.
Once logged in, your current bill and balance will appear. Select the amount you want to pay — you can pay the full balance, the minimum amount due, or a custom amount. Then choose your payment method: bank account (ACH) or debit or credit card. Bank account payments have no fee. Card payments incur a fee that Atmos Energy will show you before you confirm.
After you submit, you will see a confirmation number on screen. Write it down or take a screenshot. The payment posts the same business day if you pay before 5 p.m. central time on a business day. Payments made after 5 p.m. or on weekends post the next business day.
Paying by phone or through the mobile app
Call 1-844-246-8657 to speak with a representative who can process your payment over the phone. Have your account number and payment method ready. Phone payments work the same way as online — you choose your amount and payment method, and the representative will confirm the transaction and give you a confirmation number.
The Atmos Energy mobile app (available on iOS and Android) lets you pay the same way as the website. Download the app, log in with your account credentials, and follow the same steps as online payment. The app also shows your usage history and lets you set up budget billing if your state offers it.
Paying by mail
If you prefer to mail a check or money order, the payment address appears on your bill. Write your account number on the check or money order. Mail payments take 7 to 10 business days to arrive, so send them at least two weeks before your due date to avoid a late payment.
Do not send cash through the mail. If you mail a payment, keep a copy of the check or the receipt from your bank showing the amount and date sent. This protects you if the payment goes missing.
In-person payment locations
Atmos Energy does not operate its own payment centers, but you can pay in person at third-party locations in your area. Check your bill for the payment location nearest you, or visit atmosenergy.com and search for "payment locations" by your state and city. Many locations charge a fee for in-person payments.
Common payment locations include grocery stores, convenience stores, and utility payment centers. Hours vary by location, so call ahead if you are not sure whether a location is open.
Setting up automatic payments to avoid late fees
The easiest way to stay on top of your bill is to set up automatic payments through your bank account. Log into your Atmos Energy account, go to "Manage My Account," and select "Autopay." Choose the date you want the payment to come out each month — most people choose the due date shown on their bill — and Atmos Energy will deduct the amount automatically.
You can change or cancel autopay at any time through your account. If your bill amount changes month to month (which is normal for gas heating in winter), you can set autopay to deduct a fixed amount or to deduct the full balance each month. Automatic payments have no fee and remove the risk of forgetting a due date.
What to do if you cannot pay your full bill
If you are behind on your bill or cannot pay the full amount by the due date, contact Atmos Energy before the due date. Call 1-844-246-8657 or log into your account and look for "Billing Assistance" or "Payment Plans." Many states where Atmos Energy operates have programs that help customers who are struggling to pay, and Atmos Energy can tell you what is available in your area.
Atmos Energy may offer a payment plan that spreads your balance over several months, or it may refer you to a local assistance program. Acting before you miss a payment keeps a late fee off your account and gives you more options.
Frequently Asked Questions
Is there a fee to pay my Atmos Energy bill online?
No fee if you pay from a bank account (ACH). Credit and debit card payments have a fee that Atmos Energy shows you before you confirm the payment. The fee is usually 2 to 3 percent of the amount you pay.
How do I know if my payment went through?
You will receive a confirmation number on screen or by phone when you pay. Log into your account a few hours later to see the payment reflected in your balance. If you mailed a check, it may take 7 to 10 days to show up.
Can I pay someone else's Atmos Energy bill?
Yes. Call 1-844-246-8657 and tell the representative you are paying on behalf of another account. You will need the account number and can pay by phone, or you can mail a check with the account number written on it.
What happens if I miss my due date?
Atmos Energy charges a late fee, usually around 1.5 percent of your balance, and may disconnect your service if the bill stays unpaid for 30 to 60 days depending on your state. Contact Atmos Energy immediately if you miss a due date to discuss a payment plan.
Can I change my due date?
Yes. Log into your account, go to "Manage My Account," and look for "Billing Options" or "Due Date." You can usually move your due date to a different day of the month. Some states limit how often you can change it.