Log in to My Verizon to pay your bill
Go to verizon.com and click "Sign In" in the top right corner. Enter your phone number or email address, then your password. If you have not set up an account yet, click "Create a New Account" and follow the prompts — you will need your phone number and the phone number or account number on your bill.
Once you are signed in, click "Bill" or "Billing" in the main menu. You will see your current balance, due date, and payment history. To pay now, select the amount you want to pay (your full balance or a partial amount) and choose your payment method — debit card, credit card, or bank account.
Verizon does not charge a fee to pay by debit card or bank account through My Verizon. Credit card payments may incur a fee depending on your card issuer, not Verizon. The payment posts within one to two business days.
Key Takeaways
- Sign in at verizon.com with your phone number or email and password to reach your bill and payment options.
- You can pay your full balance or a partial amount, and the payment posts within one to two business days.
- Debit card and bank account payments through My Verizon have no fee; credit card fees depend on your card issuer.
- If you forget your password, click "Forgot Password" on the sign-in page and follow the recovery steps sent to your email or phone.
- You can set up automatic payments from the billing section so you do not have to log in each month.
Set up automatic payments to avoid logging in each month
Automatic payments deduct your bill from a bank account or card on your due date each month. To set this up, sign in to My Verizon, go to "Billing," then click "Autopay" or "Automatic Payments." Choose your payment method and confirm.
You can change or stop automatic payments at any time from the same menu. Verizon sends a reminder email before each automatic payment is processed, so you have a chance to review the amount.
Pay by phone if you cannot access the website
Call Verizon customer service at 611 from your Verizon phone, or 1-908-559-4899 from any phone. A representative can take your payment over the phone using a debit card, credit card, or bank account. This method also has no fee for debit or bank account payments.
Wait times vary depending on call volume. If you are calling during peak hours (weekday mornings and evenings), you may wait longer. Verizon also offers a callback option — you can request a call back instead of waiting on hold.
Pay in person at a Verizon store
Find your nearest Verizon store at verizon.com/stores. Enter your zip code and the map will show locations, hours, and whether the store is open now. You can pay cash, debit card, or credit card in person.
Bring your bill or account number so the store associate can process the payment quickly. In-person payments post within one to two business days, the same as online payments.
Recover a forgotten password
On the My Verizon sign-in page, click "Forgot Password." Verizon will ask you to enter your phone number or email address. You will then receive a link or code to reset your password — check your email or text message within a few minutes.
If you do not receive the reset link, check your spam or junk folder. If you still cannot reset your password, call customer service at 611 or 1-908-559-4899 and a representative can help you regain access to your account.
Understand what information you need to pay
To pay online, you need your My Verizon login (phone number or email and password) or your account number. Your account number appears on your bill and in the top left corner of most Verizon statements.
If you are paying by phone or in person, have your account number or phone number ready. If you are paying by card or bank account, have that payment method available. You do not need to provide your full card number or routing number if you are paying through My Verizon — the website stores this information securely once you enter it the first time.
Frequently Asked Questions
How long does it take for a payment to show up on my account?
Online and in-person payments typically post within one to two business days. Phone payments may take slightly longer depending on when you call. Verizon sends a confirmation email or text after your payment is processed.
Can I pay someone else's Verizon bill?
Yes, if you have their account number or phone number. You can pay through verizon.com without logging into their account — enter the account number when prompted and choose your payment method. You can also call 611 or 1-908-559-4899 to pay over the phone.
What should I do if my payment was not processed?
Check your My Verizon account to see if the payment appears in your payment history. If it does not show within two business days, contact customer service at 611 or 1-908-559-4899. Have your confirmation number ready if you received one.
Can I set up automatic payments with a credit card?
Yes, but your card issuer may charge a fee for the transaction. Verizon does not charge a fee for credit card autopay, but the fee comes from your bank or card company. Debit card and bank account autopay have no fee.
Is it safe to enter my payment information on verizon.com?
Verizon uses encryption to protect your payment information. Make sure you are on the official verizon.com website (check the address bar) and never enter payment details on a link from an email or text unless you initiated the contact yourself.