Pay your Metro bill online through the Metro app, the Metro website, or by setting up automatic payments
Metro by T-Mobile lets you pay your bill in three main ways without visiting a store or calling customer service. The fastest route is the Metro app on your phone — you can pay in under two minutes once you log in. The Metro website works the same way if you prefer a computer. If you want to stop thinking about it altogether, you can set up automatic payments to charge your account on the same day each month.
You will need your Metro account number and a payment method ready: a debit card, credit card, or bank account. If you do not have your account number, you can find it on a paper bill, in the app under Account, or by logging into your online account on the Metro website.
Key Takeaways
- The Metro app and Metro website both let you pay immediately with a debit card, credit card, or bank account.
- Automatic payments remove the need to remember a due date and can save you a small monthly discount on some plans.
- Payments made online usually post to your account within one business day.
- If you pay by bank account instead of card, Metro does not charge a fee; card payments are free as well.
Paying through the Metro app
Open the Metro app and tap the menu icon (three horizontal lines) in the bottom right corner. Select Account, then tap Pay Bill. Enter the amount you want to pay — you can pay the full balance or a partial amount. Choose your payment method from the list of cards or bank accounts you have saved, or add a new one.
Review the payment details and tap Confirm. You will see a confirmation number on screen and receive a text message and email receipt. The payment usually posts within one business day, though it may appear as pending for a few hours first.
Paying through the Metro website
Go to MetroByTMobile.com and log in with your phone number and password. If you do not have an online account yet, you can create one in about two minutes using your phone number and the last four digits of your Social Security number. Once logged in, look for the Pay Bill button on your account dashboard.
Enter the amount you want to pay and select your payment method. You can save a card or bank account for faster payments next time. After you confirm, you will see a confirmation number and receive an email receipt. Like app payments, website payments usually post within one business day.
Setting up automatic payments
Automatic payments charge your account on the same date each month, so you never have to remember your due date. In the Metro app, go to Account, then tap Autopay. On the website, log in and look for the Autopay option in your account settings. Choose the payment method you want to use and the day of the month you prefer.
You can change or cancel automatic payments anytime through the same menu. Some Metro plans offer a small monthly discount — usually $1 to $3 — when you have automatic payments turned on, so check your plan details to see if you may have access to. If your payment method expires or fails, Metro will send you a text and email asking you to update it.
What happens after you pay
Payments made before your due date stop late fees from being added. Your due date is listed on your bill and in the app under Account. If you pay after the due date, a late fee may have already been charged, but paying stops future late fees from adding up.
If you pay more than your current balance, the extra amount becomes a credit on your account. Metro will apply the credit to your next bill automatically. You can also contact Metro customer service to request a refund of the credit if you prefer.
Payment methods and fees
Metro accepts debit cards, credit cards, and bank accounts. There is no fee to pay with a debit card, credit card, or bank account through the app or website. Some third-party payment services charge a fee if you use them, so stick with the official Metro app or website to avoid extra charges.
If you lose access to your saved payment methods — for example, if your card is replaced — you can add a new one anytime in the app or on the website. Metro keeps your payment information secure using encryption, the same technology banks use.
Troubleshooting common payment problems
If your payment is declined, the most common reason is that your card or bank account information is outdated or your bank flagged the transaction as suspicious. Contact your bank first to make sure the transaction is approved, then try paying again with updated information. If the problem continues, contact Metro customer service — they can sometimes process a payment over the phone.
If you do not see your payment post after two business days, log into your account and check the payment history. Payments usually show as pending for a few hours before they post. If it has been longer than two business days and the payment still does not appear, contact Metro customer service with your confirmation number.
Frequently Asked Questions
Can I pay my Metro bill with a prepaid card?
Yes, prepaid cards work the same way as debit cards in the Metro app and on the website. Make sure the card has enough balance and that the name on the card matches the name on your Metro account, or the payment may be declined.
What if I want to pay someone else's Metro bill?
You can pay another person's bill if you know their account number and have a payment method ready. On the Metro website, select Pay Another Account instead of Pay Bill, then enter their account number. The app does not have this option, so use the website for payments on other accounts.
Does Metro charge a fee to pay online?
No. Metro does not charge a fee for online payments through the app or website, whether you pay with a card or bank account. Third-party payment services may charge a fee, so always use the official Metro channels.
Can I schedule a payment for a future date?
The Metro app and website do not have a scheduled payment option — payments go through immediately. If you want a payment to go out on a specific date, set up automatic payments instead, which you can customize to any day of the month.
What should I do if I cannot access my Metro account online?
If you forgot your password, use the Forgot Password link on the Metro login page to reset it. If you do not have an online account, create one using your phone number and the last four digits of your Social Security number. If you still cannot log in, contact Metro customer service for help.