Pay your Cricket bill through the My Cricket app or website in minutes
You can pay your Cricket Wireless bill online using the My Cricket mobile app, the Cricket website, or by setting up automatic payments. The fastest method is the app — you log in, select your account, and complete payment in under two minutes. The website works the same way if you prefer a computer. Both routes accept debit cards, credit cards, and bank accounts.
If you set up automatic payments, your bill charges on the same day each month without you having to log in again. This prevents accidental late payments and keeps your service active. You can change or cancel automatic payments anytime through your account settings.
Key Takeaways
- The My Cricket app and Cricket.com both let you pay in real time using a debit card, credit card, or bank account.
- Automatic payments charge your chosen payment method on your bill due date each month and can be stopped or changed anytime.
- Payments made before 11:59 p.m. Eastern Time typically post the same day; payments after that may post the next business day.
- If you do not have internet access, you can pay by phone at the number on your bill or in person at a Cricket store.
- Late fees apply if your bill is not paid by the due date shown on your statement, even if payment is in progress.
Paying through the My Cricket app
Download the My Cricket app from the Apple App Store or Google Play Store, then open it and sign in with your phone number and password. If you do not have a My Cricket account yet, you can create one in the app using your phone number and billing zip code.
Once you are logged in, tap the payment or billing section — the exact label depends on your app version, but it is usually near the top of the home screen. Select the account you want to pay if you manage more than one. Enter the amount you want to pay (you can pay the full bill, a partial amount, or just the minimum), choose your payment method, and confirm. The app will show you a confirmation number and the expected posting date.
Keep that confirmation number in case you need to check on the payment later. The app also lets you set up automatic payments from this same screen if you want to stop logging in each month.
Paying through Cricket.com
Go to Cricket.com and click the sign-in link, usually in the top right corner. Enter your phone number and password. If you have not created an online account, you can do that on the sign-in page using your phone number and the zip code on your bill.
Once logged in, look for a "Pay Bill" or "Billing" link — it is typically in the main menu or account dashboard. Click it, then select the account you want to pay. Enter the payment amount, select your payment method (debit card, credit card, or bank account), and review the details before you submit. You will see a confirmation page with a reference number.
The website works on any device with internet access, including phones, tablets, and computers. The process is the same on all of them.
Setting up automatic payments
Automatic payments charge your bank account, debit card, or credit card on your bill due date each month. You set it up once, and it runs until you turn it off. This means you will not miss a payment or rack up late fees by accident.
To set up automatic payments, log into the My Cricket app or Cricket.com, go to your account or billing settings, and look for an "Autopay" or "Automatic Payments" option. Select your payment method, confirm the amount (usually your full monthly bill), and save. The system will send you a confirmation email.
You can change your payment method, pause automatic payments, or cancel them entirely anytime through the same settings. If you cancel, you will need to pay manually each month or set up autopay again later.
Payment methods and timing
Cricket accepts Visa, Mastercard, American Express, and Discover credit and debit cards. You can also pay from a checking or savings account if you provide your routing number and account number. Do not enter this information unless you are on the official Cricket website or app — scammers sometimes pose as Cricket to steal banking details.
Payments made before 11:59 p.m. Eastern Time usually post to your account the same day. Payments made after that time may not post until the next business day. If your due date is tomorrow and you are cutting it close, pay as early in the day as you can.
Late fees apply if your payment does not post by your due date, even if you submitted it on time. If you are worried about timing, set up automatic payments instead so the charge goes through automatically on the due date.
What to do if you cannot pay online
If you do not have internet access or prefer not to pay online, you can pay by phone. Call the number on your Cricket bill — it connects you to a representative who can take your payment over the phone using a debit card, credit card, or bank account. This takes about five minutes.
You can also pay in person at a Cricket store or an authorized retailer that sells Cricket service. Bring your phone number or account number and your payment method. Store staff can process the payment immediately, and you will get a receipt.
Some retailers that carry Cricket prepaid cards also accept bill payments, but not all do. Call ahead if you are not sure whether a specific location takes payments.
Troubleshooting common payment problems
If your payment was rejected, the most common reasons are an expired card, insufficient funds, or a mismatch between the address on your payment method and the address in your Cricket account. Check that your card has not expired and that you have enough money available. If the address does not match, update it in your account settings before trying again.
If you submitted a payment but do not see it posted after two business days, log into your account and check the payment history. It should show the transaction and its status. If it shows as pending, wait another day. If it shows as failed, you will need to submit a new payment. If you cannot find the transaction at all, contact Cricket support using the phone number on your bill.
If you set up automatic payments and a charge failed, Cricket usually sends an email or text message explaining why. Read that message carefully — it often tells you exactly what to fix. Common fixes are updating an expired card or confirming a new payment method.
Frequently Asked Questions
Can I pay my Cricket bill with a prepaid card?
Yes, you can use most prepaid debit cards to pay online or by phone. The card must have a Visa, Mastercard, American Express, or Discover logo. Some prepaid cards have restrictions on online transactions, so check with your card issuer if the payment is rejected.
What happens if I pay late?
Late fees are added to your next bill if payment does not post by your due date. Your service may also be suspended if the bill remains unpaid for several days after the due date. Paying as soon as you can after you realize you are late will stop further penalties, but the late fee for that cycle usually stays.
Can I split my payment between two payment methods?
No, each payment must come from a single payment method. If you need to split a payment, you can make one payment with a card and a separate payment with a bank account, but you have to submit them as two separate transactions.
Do I get a receipt when I pay online?
Yes, the app or website shows a confirmation page with a reference number immediately after you submit payment. You can also log back in anytime to see your payment history and download or print a receipt from there.
Can I change my automatic payment date?
Automatic payments charge on your bill due date, which is set by Cricket based on your account. You cannot change the date itself, but you can turn off automatic payments and pay manually on a different date if you need to. Contact Cricket support if you want to discuss changing your actual due date.