Pay your Cricket bill online through the My Cricket app, the Cricket website, or by setting up automatic payments from your bank account
Cricket Wireless lets you pay your bill in three main ways without calling or visiting a store: through the My Cricket mobile app, on the Cricket website, or by setting up automatic payments. Each method takes a few minutes and processes immediately, so you can pay whenever it suits you — even at midnight on the due date if needed.
The fastest route for a one-time payment is usually the My Cricket app if you already have it installed. The website works just as well if you prefer a larger screen. Automatic payments remove the need to remember due dates at all, though you can cancel them anytime.
Key Takeaways
- The My Cricket app and Cricket.com both accept debit cards, credit cards, and bank account transfers, and process payments immediately.
- Automatic payments can be set up through the app or website and will charge your chosen payment method on your due date each month.
- You will need your Cricket phone number or account number and your payment method information to complete a payment online.
- If you pay by bank transfer instead of card, the payment may take one to two business days to appear on your account, though the transaction posts immediately.
Paying through the My Cricket app
Download the My Cricket app from the Apple App Store or Google Play Store if you do not already have it. Open the app and sign in with your Cricket phone number and password, or create an account if this is your first time.
Once logged in, tap the "Pay Bill" or "Make a Payment" button — the exact wording varies slightly by app version. Enter the amount you want to pay (you can pay the full bill, a partial amount, or any custom amount). Select your payment method: debit card, credit card, or bank account. If you are paying by card, enter the card number, expiration date, and CVV. If you are paying by bank account, enter your routing number and account number. Review the details and confirm the payment. The transaction will process immediately, and you will see a confirmation number on your screen.
Paying on the Cricket website
Go to Cricket.com and click "Sign In" in the top right corner. Enter your Cricket phone number and password. If you do not have an online account yet, select "Create Account" and follow the prompts to set one up with your phone number and email address.
Once you are signed in, look for "Pay My Bill" or "Make a Payment" — usually visible on the account dashboard or in a menu. Enter the payment amount and select your payment method. The process is the same as the app: card details or bank account information, then review and confirm. You will receive a confirmation email within a few minutes.
Setting up automatic payments
Automatic payments charge your chosen payment method on your due date each month, so you never have to remember to pay manually. You can set this up through either the app or website.
In the My Cricket app, go to "Account" or "Settings," then look for "Autopay" or "Automatic Payments." Select "Turn On" or "Enable." Choose your payment method (card or bank account) and confirm. On the website, sign in, navigate to your account settings, and find the autopay option — the path varies slightly depending on your account type, but it is usually under "Billing" or "Payment Methods."
Once autopay is on, your bill will be paid automatically on your due date each month. You can turn it off anytime through the same menu, or change your payment method without cancelling the service. If a payment fails — for example, if a card expires — Cricket will usually send you a notification asking you to update your payment information.
What payment methods Cricket accepts online
Cricket accepts Visa, Mastercard, American Express, and Discover debit and credit cards. You can also pay by electronic bank transfer using your checking or savings account routing number and account number. Some accounts may also allow payment through digital wallets like Apple Pay or Google Pay if you have linked your card to those services, though this depends on your device and app version.
Cricket does not accept PayPal, money orders, or checks through the online payment system. If you need to pay by check or money order, you would need to mail it to the address shown on your bill or call Cricket customer service for mailing instructions.
Timing and confirmation of online payments
Payments made by debit or credit card process immediately and appear on your account within minutes. Your due date credit usually posts the same day. If you pay by bank account transfer, the transaction is submitted immediately, but the funds may take one to two business days to clear and appear on your account — plan ahead if your due date is the next day.
You will receive a confirmation number on screen and a confirmation email for every payment. Keep these for your records. If you do not see the payment reflected on your account within the timeframe above, check your email for the confirmation first. If you have the confirmation but the payment is not showing, contact Cricket customer service with your confirmation number.
Troubleshooting common online payment issues
If your payment is declined, the most common reasons are an expired card, incorrect card number or CVV, insufficient funds in your bank account, or a mismatch between the billing address on file and the address you entered. Try again with a different payment method, or contact your bank to confirm the card is not blocked.
If the app or website will not load, try clearing your browser cache or closing and reopening the app. Make sure you are using the current version — outdated versions sometimes have trouble connecting. If you are still unable to access the site after trying these steps, you can call Cricket customer service to pay over the phone, though this may take longer than paying online.
Frequently Asked Questions
Can I pay my Cricket bill before my due date?
Yes. You can pay any amount at any time through the app or website. Paying early does not hurt your account, and the payment will be credited immediately. If you pay the full balance before your due date, your next bill will be generated on your regular billing cycle.
What happens if I set up autopay and then want to cancel it?
You can turn off autopay anytime through the My Cricket app or website under your account settings. If you cancel before your due date, you will need to pay that month's bill manually. Cancelling autopay does not affect your service — it only stops the automatic charge.
Is it safe to enter my bank account number on the Cricket website?
Cricket uses encryption to protect your banking information, the same security standard used by banks themselves. Your routing and account numbers are not stored after the payment completes. If you are uncomfortable entering bank details online, you can use a debit or credit card instead.
Can I pay someone else's Cricket bill online?
You can pay a bill online only if you have the account holder's phone number and password to sign into their account. If you do not have login access, you will need to call Cricket customer service and provide the account number and the amount you want to pay. They can process the payment over the phone.
How do I know if my payment went through?
You will see a confirmation number on your screen immediately after the payment is submitted. Check your email for a confirmation message within a few minutes. You can also sign back into your account and check your payment history or current balance — the payment should appear there within minutes for card payments or one to two business days for bank transfers.