Pay your Cricket bill through the My Cricket app, the Cricket website, or by phone — each method takes a few minutes and lets you choose when to pay
Cricket Wireless lets you pay your bill in three main ways: through the My Cricket mobile app, on the Cricket website at cricketwireless.com, or by calling Cricket customer service at 1-844-839-9969. All three routes process your payment immediately, so you can pay as close to your due date as you want without worrying about mail delays. You'll need your account number and a payment method — a debit card, credit card, or bank account — ready before you start.
The fastest and easiest route for most people is the My Cricket app, which you can download free from the Apple App Store or Google Play. Once you log in with your phone number and password, your bill amount shows on the home screen, and you can tap to pay in under a minute. The website works the same way if you prefer to pay on a computer.
Key Takeaways
- You can pay through the My Cricket app, the Cricket website, or by phone, and all three methods process your payment the same day.
- You'll need your account number and a debit card, credit card, or bank account to complete payment through any method.
- The My Cricket app shows your bill amount, due date, and payment history in one place, so you can track your account without logging in each time.
- If you set up autopay through the app or website, Cricket will charge your chosen payment method on your due date each month automatically.
- Payments made before 11:59 p.m. Eastern Time are processed the same day; payments after that time are processed the next business day.
Paying through the My Cricket app
Download the My Cricket app and log in with your phone number and the password you created when you set up your account. If you don't have a password yet, tap "Forgot Password" on the login screen and follow the prompts to create one using your email address.
Once you're logged in, your current bill amount and due date appear at the top of the home screen. Tap the bill section to see a breakdown of charges — your plan cost, any add-ons, taxes, and fees. Tap "Pay Now" to move to the payment screen. Enter or confirm your payment method (the app will remember cards and bank accounts you've used before), review the amount one more time, and tap to confirm. You'll see a confirmation number immediately, and Cricket will send a receipt to your email within a few minutes.
The app also shows your payment history, so you can see past bills and confirm that previous payments went through. If you want to set up autopay so Cricket charges your account automatically each month, tap the menu icon (three horizontal lines) and look for "Autopay" or "Billing Settings." You can choose to pay on your due date or a few days earlier if you prefer.
Paying on the Cricket website
Go to cricketwireless.com and click "Sign In" in the top right corner. Enter your phone number and password. If you don't have a password, click "Forgot Password" and follow the steps to reset it using your email address.
Once you're signed in, look for "Billing" or "My Bill" in the main menu. Your current bill amount, due date, and last payment date will be displayed. Click "Pay Bill" or "Make a Payment" to open the payment screen. Enter your payment method — you can use a new card or bank account, or select one you've saved before. Review the amount and click to confirm. Cricket will show you a confirmation number and send a receipt to your email.
You can also set up autopay on the website. In the billing section, look for "Autopay Settings" or "Automatic Payments" and follow the prompts to choose your payment method and due date. Once autopay is on, you won't have to remember to pay each month — Cricket will charge you automatically.
Paying by phone
Call Cricket customer service at 1-844-839-9969. A representative will ask for your phone number and account information to pull up your bill. They'll tell you the amount due and your due date, then ask which payment method you'd like to use — a debit card, credit card, or bank account.
Have your card or bank account number ready before you call. The representative will walk you through the payment, confirm the amount, and give you a confirmation number. The call usually takes 5 to 10 minutes. This method is useful if you have questions about your bill or if you prefer to speak with someone, but it's slower than the app or website.
Setting up autopay to avoid missed payments
Autopay charges your chosen payment method automatically on your due date each month, so you never have to remember to pay. You can set it up through the My Cricket app or website in about two minutes. In the app, tap the menu icon and find "Autopay" or "Billing Settings." On the website, go to the billing section and look for "Autopay Settings" or "Automatic Payments."
Choose your payment method — debit card, credit card, or bank account — and confirm the amount. You can change or cancel autopay anytime by going back to the same menu. If your card expires or your bank account changes, update it in the app or website so autopay doesn't fail. Cricket will send you an email reminder a few days before your autopay date so you know what to expect.
What happens if your payment doesn't go through
If a payment fails — because your card was declined, your bank account has insufficient funds, or your card expired — Cricket will send you an email and text message letting you know. You'll have a grace period (usually a few days) to make the payment before your service is at risk of suspension. Log back into the app or website and try again with a different payment method, or call customer service for help.
If you're having trouble paying because of a financial hardship, contact Cricket customer service at 1-844-839-9969 to discuss your options. Cricket may be able to work with you on a payment plan or connect you with resources in your area.
Payment timing and when your money is processed
Payments made through the app, website, or phone before 11:59 p.m. Eastern Time are processed the same day. Payments made after that time are processed the next business day. Your due date is the last day to pay without risking service suspension, so aim to pay a day or two before that date to give the payment time to clear.
If you're paying by mail (which Cricket no longer recommends because it's slow), add at least 7 to 10 days for delivery. The app and website are much faster and safer because you can confirm your payment went through immediately.
Frequently Asked Questions
Can I pay my Cricket bill with a prepaid card?
Yes, you can use a prepaid debit card like a Visa or Mastercard prepaid card to pay your bill through the app, website, or phone. Make sure the card has enough balance to cover your bill amount before you try to pay. If the card is declined, try a different payment method.
What if I don't remember my My Cricket password?
Tap "Forgot Password" on the app login screen or click "Forgot Password" on the website. Enter your phone number, and Cricket will send a password reset link to the email address on your account. Click the link, create a new password, and log in. If you don't have access to that email, call customer service at 1-844-839-9969 for help.
Can I pay someone else's Cricket bill using their account number?
Yes, you can pay another person's bill if you have their account number. Call Cricket customer service at 1-844-839-9969 and provide the account number. The representative will pull up the bill and process your payment. You can also pay online if you know the phone number and account number associated with the account, though you won't be able to log in without the account password.
Does Cricket charge a fee to pay my bill online or by phone?
No, Cricket does not charge a fee for paying through the app, website, or phone. The amount shown is your total bill — no extra charges are added for the payment method you choose.
What payment methods does Cricket accept?
Cricket accepts Visa, Mastercard, American Express, and Discover debit and credit cards, as well as bank account payments (checking or savings). You cannot pay with PayPal, Apple Pay, or other digital wallets through the standard payment methods, though the app may support these in the future.