Pay your Cricket bill online through the My Cricket app or the Cricket website
You can pay your Cricket Wireless bill online in two ways: through the My Cricket mobile app or by logging into your account on Cricket's website at cricket.com. Both routes let you pay immediately using a debit card, credit card, or bank account. The app is faster if you have a smartphone; the website works from any computer or tablet.
You do not need to call customer service or visit a store to make a payment. The payment goes through instantly, and you will see a confirmation number on screen. If you set up automatic payments, you can skip the manual step altogether and have your bill paid on the same date each month.
Key Takeaways
- Log into My Cricket on the app or at cricket.com, then select "Pay Bill" to make a one-time payment with a debit card, credit card, or bank account.
- Automatic payments can be set up in your account settings and will charge your chosen payment method on your bill due date each month.
- Payments made before 11:59 p.m. ET typically post to your account the same day; payments after that time post the next business day.
- If you do not have online access, you can pay by phone at 1-800-CRICKET-1 (1-800-274-2538) or in person at a Cricket store.
Step-by-step: paying through the My Cricket app
Open the My Cricket app on your phone and sign in with your phone number and password. If you do not have the app, download it from the Apple App Store or Google Play Store for free.
Once logged in, tap the menu icon (three horizontal lines) at the bottom right of the screen. Select "Pay Bill" from the menu. You will see your current bill amount and due date. Tap "Pay Now" to proceed.
Enter the amount you want to pay — you can pay the full bill or a partial amount. Choose your payment method: debit card, credit card, or bank account. If this is your first time paying online, you will need to enter the card or account details. The app will save this information for future payments if you choose to store it.
Review the payment details and tap "Confirm Payment." You will receive a confirmation number immediately. Save or screenshot this number for your records.
Step-by-step: paying through the Cricket website
Go to cricket.com and click "Sign In" at the top right. Enter your phone number and password, then click "Sign In."
Once in your account, look for the "Pay Bill" button or link, usually displayed prominently on the dashboard. Click it to see your bill summary, including the amount due and due date.
Select the amount to pay and choose your payment method. You can use a debit card, credit card, or bank account. Enter the payment details if you have not saved a payment method before. Check the box to save the payment method if you plan to pay online regularly.
Click "Pay Now" to complete the transaction. A confirmation page will appear with a confirmation number. Write down or take a screenshot of this number.
Setting up automatic payments to avoid late fees
Automatic payments remove the need to remember your due date each month. To set this up, log into your account on the app or website and go to "Account Settings" or "Billing Settings."
Look for the "Auto Pay" or "Automatic Payment" option. Select it and choose your payment method — debit card, credit card, or bank account. Confirm the payment date (usually your bill due date) and save the settings.
Once automatic payments are active, your bill will be paid automatically each month on the date you selected. You will still receive a bill statement so you can review charges, but the payment happens without you taking action. You can turn off automatic payments at any time through the same settings menu.
What payment methods Cricket accepts online
Cricket accepts debit cards, credit cards, and bank accounts for online payments. Visa, Mastercard, American Express, and Discover are all supported. If you pay by bank account, you will need your routing number and account number, which you can find on a check or by logging into your bank's website.
There is no fee to pay your bill online using any of these methods. Some payment processors may charge a fee if you use a prepaid card or certain types of cards, but Cricket itself does not add a charge for online payments.
When your payment posts and what to expect
Payments made before 11:59 p.m. ET typically post to your account the same day. Payments made after that time post the next business day. Once your payment posts, your account balance updates and your service remains active.
You will receive a confirmation number immediately after you submit payment. Keep this number in case you need to reference the transaction later. You will also receive an email confirmation, which may take a few minutes to arrive.
If your bill is due on a specific date and you are cutting it close, pay at least one business day before the due date to avoid a late fee. If you miss the due date, your service may be suspended, but paying immediately will restore it once the payment posts.
Troubleshooting common payment problems
If your payment is declined, the most common reasons are an expired card, incorrect card number, or insufficient funds in your bank account. Check that your card details are entered correctly and that your card has not expired. If you are paying from a bank account, confirm you have enough funds available.
If you see an error message saying "Payment cannot be processed," try again in a few minutes. Temporary system issues can cause this. If the problem continues, try a different payment method or contact Cricket customer service at 1-800-CRICKET-1 (1-800-274-2538).
If you do not see your payment post within two business days, contact Cricket with your confirmation number. Have your phone number and account information ready. Do not assume the payment did not go through — always check your confirmation number first.
Frequently Asked Questions
Can I pay my Cricket bill without creating an online account?
You must have an online account to pay through the app or website. If you do not have one, you can create it for free at cricket.com by entering your phone number and setting a password. Alternatively, you can pay by phone at 1-800-CRICKET-1 (1-800-274-2538) or visit a Cricket store in person.
What if I forgot my password?
Click "Forgot Password" on the sign-in page at cricket.com or in the My Cricket app. Enter your phone number and follow the prompts to reset your password. Cricket will send a reset link to the email address associated with your account. If you do not receive the email, check your spam folder or contact customer service.
Can I pay someone else's Cricket bill online?
You can pay another person's bill only if you have access to their account — meaning you know their phone number and password, or you are listed as an authorized user on the account. If you are not authorized, you will need to ask the account holder to add you or to pay the bill themselves. Some accounts allow multiple authorized users to be added in the account settings.
Is it safe to pay my bill online?
Cricket's website and app use encryption to protect your payment information. Your card or bank account details are not stored in plain text. That said, always pay from a secure network (not public WiFi) and never share your password with anyone. If you see suspicious activity on your account, contact Cricket immediately.
What happens if I pay more than my bill amount?
The extra amount becomes a credit on your account and will be applied to your next bill. You can also request a refund of the overpayment by contacting Cricket customer service, though this may take several business days to process.