Pay your FirstNet bill by logging into your AT&T account online or through the AT&T mobile app

FirstNet is AT&T's network built for first responders. If you have a FirstNet account, you pay your bill through the same AT&T systems that handle regular AT&T wireless accounts. You log in with your AT&T username and password — the same credentials you would use for any AT&T service.

The login page is at att.com. Once you are signed in, your FirstNet bill appears alongside any other AT&T services on your account. You can pay immediately, set up automatic payments, or view your bill details without paying right away.

If you do not yet have an AT&T online account, you will need to create one before you can pay online. You can also pay by phone, mail, or in person at an AT&T store, but the online method is the fastest.

Key Takeaways

  • Log in at att.com with your AT&T username and password to access your FirstNet bill.
  • You can pay your bill immediately, schedule a future payment, or set up automatic monthly payments from the same login page.
  • The AT&T mobile app offers the same payment options as the website and works on iPhone or Android.
  • If you forget your password, use the "Forgot username or password?" link on the AT&T login page to reset it by email or phone.
  • Payment by phone, mail, or AT&T store are available if you prefer not to pay online.

Steps to log in and pay online

Go to att.com and select "Sign In" at the top right of the page. Enter your AT&T username (or the phone number or email address linked to your account) and your password. If you have two-factor authentication turned on, AT&T will send a code to your phone or email — enter that code to complete the login.

Once you are logged in, look for "Billing" or "My Bills" in the menu. Your FirstNet bill will be listed there with the amount due and the due date. Select the bill to see the full details, then choose "Pay Now" to make an immediate payment. You can pay with a debit card, credit card, or bank account.

The payment goes through immediately if you use a debit or credit card. Bank account payments may take one to two business days to process. AT&T will send you a confirmation email with your payment reference number.

Setting up automatic payments

Automatic payments mean your FirstNet bill is paid on the same day each month without you having to log in. From your AT&T account, go to "Billing" and then "Payment Methods" or "Autopay." Select "Add Autopay" and choose which account to pay from — debit card, credit card, or bank account.

You can turn off autopay at any time by going back to the same menu and selecting "Remove Autopay." AT&T will still send you a bill statement before the payment is taken, so you can see what you are being charged.

Using the AT&T mobile app to pay

Download the AT&T mobile app on your iPhone or Android phone. Open the app and sign in with the same username and password you use on att.com. Tap "Billing" or "My Bill" to see your FirstNet charges.

To pay, tap "Pay Bill" and enter the amount you want to pay. You can pay the full amount due, a partial amount, or set up a future payment date. The app shows the same payment methods as the website — debit card, credit card, or bank account.

What to do if you cannot log in

If you do not remember your username or password, go to att.com and select "Sign In." Below the login fields, click "Forgot username or password?" AT&T will ask you to enter your phone number or email address. You will then receive a code by text or email to reset your password.

If you still cannot log in after resetting your password, or if you do not have an AT&T online account yet, you can call AT&T customer service at 611 from your FirstNet phone or 1-800-331-0500 from any phone. A representative can help you create an account or troubleshoot login problems.

Other ways to pay your FirstNet bill

If you prefer not to pay online, you can pay by phone by calling 1-800-331-0500. A representative will take your payment information and process the payment while you are on the call.

You can also pay by mail by sending a check or money order to the address shown on your paper bill statement. Include your FirstNet phone number on the check so AT&T knows which account to credit. Mail payments take longer to process — typically five to seven business days — so plan ahead if your due date is soon.

AT&T stores accept payments in person. Find a store near you at att.com/stores, or call 611 from your FirstNet phone to ask which stores in your area take bill payments.

Understanding your FirstNet bill

Your FirstNet bill shows your monthly service charges, any overage fees if you exceeded your plan limits, taxes, and fees. The bill also lists each line on your account separately if you have more than one FirstNet phone.

The due date is usually 21 days from the bill date. If you pay after the due date, AT&T may charge a late fee. If you do not pay by the due date, your service may be suspended, though AT&T typically sends a warning before that happens.

If you have questions about specific charges on your bill, log in to your account and select "View Details" next to the charge. You can also call 1-800-331-0500 to ask a representative about any line item.

Frequently Asked Questions

Can I pay my FirstNet bill without creating an online account?

Yes. You can pay by phone at 1-800-331-0500, by mail, or in person at an AT&T store without logging in online. However, creating an online account takes just a few minutes and lets you pay anytime without waiting for a representative.

What payment methods does AT&T accept for FirstNet bills?

AT&T accepts debit cards, credit cards, and bank account payments online, by phone, and through the mobile app. In-person payments at AT&T stores may have different options — call ahead to confirm.

How long does it take for my payment to show up on my account?

Credit and debit card payments show up within one business day. Bank account payments take one to two business days. AT&T sends a confirmation email immediately after you submit the payment.

What happens if I miss my FirstNet bill due date?

AT&T charges a late fee if you pay after the due date. If you do not pay within a certain period, your FirstNet service may be suspended. AT&T sends notices before suspending service, so contact them right away if you are having trouble paying.

Can I set up a payment plan if I cannot pay my full FirstNet bill?

Contact AT&T at 1-800-331-0500 to discuss payment options. Representatives can sometimes work out a plan, especially if you are a first responder with a hardship. Explain your situation and ask what arrangements may be available.