Where to pay your Alexandria water and electric bill
Alexandria has two separate utilities: Alexandria Water Company handles water and sewer, while Alexandria Electric handles power. You pay each one separately, and each has its own payment methods. Water bills go to Alexandria Water Company; electric bills go to Alexandria Electric. Paying to the wrong utility delays your account and can trigger late fees.
Both utilities let you pay online through their websites, by phone, by mail, or in person at their offices. Online payment is fastest — it posts the same day if you pay before the cutoff time, usually 5 p.m. Phone and mail payments take longer: phone payments post within one business day, and mail payments can take 7 to 10 days depending on postal delays.
Do not use a third-party bill pay app unless it is linked directly to the utility's own system. Some apps charge fees or route payments through a processor that delays posting. The utility's own website or phone line is always free and fastest.
Key Takeaways
- Alexandria Water Company and Alexandria Electric are separate utilities with separate bills and payment addresses, so confirm which one you are paying before you send money.
- Online payment through each utility's website posts the same day if submitted before 5 p.m., while mail payments take 7 to 10 days.
- Both utilities offer phone payment at their customer service numbers, which posts within one business day and costs nothing.
- Paying by mail requires the correct address for each utility, which appears on your bill — using the wrong address delays posting.
Paying Alexandria Water Company online
Go to the Alexandria Water Company website and look for "Pay My Bill" or "Online Payments" in the top menu. You will need your account number, which is on your bill in the upper left corner. Create a login or pay as a guest — guest payment is faster if you are paying once and do not plan to check your balance later.
Enter your account number, the amount you want to pay, and your bank account or debit card information. The system will show you the payment date — same day if you submit before 5 p.m., or the next business day if you submit after. Do not close the browser until you see a confirmation number. Take a screenshot or write down the confirmation number in case you need to prove you paid.
If you want to set up automatic payments so your bill comes out the same day each month, you can do that during the payment process. Automatic payments reduce the chance of forgetting a due date, but you can cancel anytime.
Paying Alexandria Electric online
Visit the Alexandria Electric website and select "Pay Your Bill" or "Make a Payment." You will need your account number, which appears on your electric bill. Like the water company, you can log in or pay as a guest.
Enter your account number, payment amount, and payment method. Alexandria Electric accepts debit cards, credit cards, and bank account transfers. Credit card payments may carry a small fee — the website will tell you the fee amount before you confirm. Bank account payments are free. Again, wait for the confirmation number before you leave the page.
Alexandria Electric also offers budget billing, which spreads your annual costs into equal monthly payments. This does not lower your total bill, but it makes the amount more predictable. You can request budget billing through the website or by calling customer service.
Paying by phone
Both utilities have automated phone payment systems that work 24/7. Call Alexandria Water Company at their customer service number (listed on your bill) and follow the prompts to enter your account number and payment amount. The system will confirm the payment date — usually the next business day.
Alexandria Electric's phone payment line works the same way. Have your bill in front of you so you can read your account number quickly. Phone payments are free and post within one business day, making them a good option if you are close to the due date and online payment feels risky.
If you prefer to speak to a person instead of using the automated system, both utilities have customer service representatives available during business hours. They can answer questions about your bill and process your payment over the phone, though the wait time may be longer than the automated line.
Paying by mail
Write a check or money order payable to the utility you are paying. Do not send cash through the mail. Include your account number on the check so the payment posts to the right account. Mail payments take 7 to 10 days to arrive and post, so send your payment at least 10 days before the due date to avoid a late fee.
Mail your check to the address printed on your bill. Alexandria Water Company and Alexandria Electric have different mailing addresses — using the wrong one delays posting. If your bill does not show a mailing address, call the utility and ask for it before you mail your payment.
Keep a copy of your check or a photo of the front and back for your records. If the payment does not post within 10 days, call the utility with your check number and the date you mailed it. They can trace it and confirm receipt.
What to do if you miss a due date
If your payment is late, the utility will add a late fee to your next bill. The amount varies — check your bill or call the utility to find out what the fee is. Late fees are separate from your regular bill amount and do not reduce what you owe.
If you are behind on payments, contact the utility as soon as possible. Both Alexandria Water Company and Alexandria Electric have hardship programs for customers who cannot pay in full. These programs may let you set up a payment plan, defer part of your bill, or get help from a local assistance program. The utility cannot shut off your service while you are working with them on a plan, but you have to call first — they will not offer the plan automatically.
Do not ignore a shutoff notice. If you receive one, you have a short window to pay or contact the utility before service stops. Reconnection fees apply after a shutoff, so preventing one is cheaper than paying to turn service back on.
Checking your payment status
After you pay online or by phone, log into your account on the utility's website to confirm the payment posted. Online and phone payments usually post the same day or next business day. Mail payments take longer — check back after 10 days.
Your account page will show your payment history, current balance, and due date for your next bill. If a payment does not appear after the expected time, call the utility with your confirmation number. They can look up the payment and tell you when it will post.
Set a reminder on your phone for a few days before your due date. This gives you time to pay without rushing and reduces the chance of a late fee.
Frequently Asked Questions
Can I pay both utilities at the same time on one website?
No. Alexandria Water Company and Alexandria Electric are separate utilities with separate websites and accounts. You have to log into each one and pay separately. Some customers set up automatic payments for both so they do not have to remember two different due dates.
What happens if I pay the wrong utility by mistake?
Call the utility that received the payment right away with your confirmation number. They can usually redirect the payment to the correct account or refund it. The longer you wait, the harder it is to fix, so call the same day if possible.
Is there a fee for paying online?
No fee for paying through the utility's own website using a bank account or debit card. Credit card payments may have a small fee — the website shows the amount before you confirm. Phone and mail payments are always free.
Can I set up automatic payments and then cancel them later?
Yes. Both utilities let you cancel automatic payments anytime through your account page or by calling customer service. Cancel at least a few days before the payment date if you want to stop a specific payment.
What if my bill is wrong — should I still pay it?
Pay the amount you believe is correct and call the utility to dispute the difference. Do not ignore the bill or refuse to pay — that can lead to late fees and shutoff. The utility can adjust your account once they investigate, and they will credit you if the bill was wrong.