Where to send your Chrysler Capital payment
Chrysler Capital is the captive finance arm of Stellantis (formerly Fiat Chrysler), and it handles auto loans for Chrysler, Dodge, Jeep, and Ram vehicles. Your payment goes to Chrysler Capital, not to the dealership where you bought the car. The company accepts payments through several channels: online through your account portal, by phone, by mail, or through automatic bank transfers.
Your loan documents should include a payment address and account number. If you cannot find them, log into your Chrysler Capital account online or call the customer service number on your monthly statement. Having your account number ready speeds up any payment method you choose.
Key Takeaways
- Chrysler Capital payments can be made online, by phone, by mail, or through automatic bank draft, and the method you choose does not affect your interest rate or loan terms.
- Online payments typically post within one to two business days, while mailed checks may take five to seven business days to reach the processing center.
- Setting up automatic payments reduces the risk of late fees and helps you avoid the 10-day grace period trap, where payments arrive after the due date but before the grace period ends.
- If you miss a payment, Chrysler Capital reports it to credit bureaus after 30 days of non-payment, and your loan contract may allow repossession after one missed payment.
- Partial payments and payment plans for past-due amounts must be arranged directly with Chrysler Capital; the company does not automatically accept partial payments.
Online payment through your Chrysler Capital account
The fastest way to pay is through the Chrysler Capital website or mobile app. You will need to create an account using your loan number and personal information if you have not already done so. Once logged in, you can view your balance, due date, payment history, and remaining loan term.
To make a one-time payment online, select the payment option, enter the amount you want to pay, and choose your payment method—debit card, credit card, or bank account. Payments made before 5 p.m. Eastern Time typically post the same business day. If you pay after 5 p.m. or on a weekend, the payment posts the next business day. Online payments do not carry a fee when you pay from a bank account, though paying by credit or debit card may incur a processing fee of 2 to 3 percent.
Automatic payments and bank draft setup
Setting up an automatic payment removes the burden of remembering your due date each month. You authorize Chrysler Capital to withdraw your payment directly from your bank account on a date you choose—typically the due date or a few days before. This method is free and reduces the chance of a late payment damaging your credit.
To enroll in automatic payments, log into your online account and select the autopay option, or call Chrysler Capital customer service. You will need to provide your bank account number and routing number. You can change the payment amount or pause autopay at any time, though you must do so before the scheduled withdrawal date. If your bank account changes, update your autopay information promptly to avoid failed payments.
Paying by phone or mail
You can pay by phone by calling the customer service number on your statement. A representative will take your payment information over the phone. Phone payments are typically processed the same business day if made before 5 p.m. Eastern Time. Some phone payments may carry a fee; ask before providing your payment details.
Mailed payments should be sent to the address listed on your statement or loan documents. Write your account number on the check or money order. Mail payments take five to seven business days to arrive and be processed, so send your payment at least a week before your due date to avoid a late fee. Keep a copy of your check or a photo of the money order as proof of payment in case there is a delay.
What happens if you miss a payment
Chrysler Capital typically allows a grace period of 10 days after your due date before charging a late fee. However, the late fee itself does not prevent further consequences. If your payment is 30 days late, Chrysler Capital reports the delinquency to the three major credit bureaus—Equifax, Experian, and TransUnion—which damages your credit score.
Your loan contract likely includes a clause allowing Chrysler Capital to repossess the vehicle if you miss even one payment, though most lenders wait until you are 60 to 90 days behind before taking that step. If you know you will miss a payment, contact Chrysler Capital before the due date to discuss a payment plan or deferment. Waiting until after you miss the payment makes negotiation harder.
Paying off your loan early or in full
You can pay off your Chrysler Capital loan at any time without penalty. There is no prepayment fee, so paying extra toward principal each month or making a lump-sum payment reduces the total interest you pay over the life of the loan. To pay off the loan in full, contact Chrysler Capital and ask for a payoff amount. This figure includes your remaining principal balance plus any accrued interest through the payoff date.
Payoff amounts are calculated to a specific date, so if you are paying by mail, account for the delivery time. If you pay online or by phone, the payoff is typically accurate for the same business day. Once your loan is paid in full, Chrysler Capital sends you a lien release document, which you will need to obtain a clear title to the vehicle from your state's motor vehicle department.
Handling payment problems and disputes
If a payment was not processed, appears twice, or was applied to the wrong account, contact Chrysler Capital customer service with your account number and the date of the payment. Have your bank statement or payment confirmation ready. The company can research the issue and correct it, though this may take several business days.
If you believe you were charged an incorrect late fee or interest amount, ask Chrysler Capital to review your account. Request a written explanation of how the fee was calculated. If you disagree with the result, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) through its website, which forwards complaints to Chrysler Capital and tracks their response.
Frequently Asked Questions
Can I pay my Chrysler Capital loan through my bank's bill pay system?
Some banks allow you to set up bill pay to Chrysler Capital, but this method is slower and riskier than paying directly through Chrysler Capital's website or phone line. Your bank mails a check on your behalf, which takes five to seven days to arrive. If the check is lost or delayed, you may be charged a late fee even though you initiated payment on time. Direct payment through Chrysler Capital is faster and leaves a clear record.
What is the difference between my due date and my grace period?
Your due date is the date by which Chrysler Capital expects your payment. The grace period is typically 10 days after the due date during which you can pay without a late fee. However, paying during the grace period does not prevent the delinquency from being reported to credit bureaus if you are more than 30 days late. Always aim to pay by the due date, not during the grace period.
If I pay extra one month, does it reduce my next month's payment?
No. Extra payments reduce your principal balance and the total interest you pay over time, but they do not lower your monthly payment amount. Your payment stays the same unless you contact Chrysler Capital and request a loan modification. Some lenders allow you to skip a payment if you have paid ahead, but you must ask about this option directly.
What should I do if I cannot afford my payment this month?
Contact Chrysler Capital before your payment is due. The company may offer a deferment (postponing a payment to the end of your loan), a loan modification (changing your payment amount or term), or a payment plan for past-due amounts. These options are not automatic, and approval depends on your account history and financial situation. Waiting until after you miss a payment makes negotiation much harder.
Do I need to keep paying if my car is in the shop for repairs?
Yes. Your loan payment is separate from the condition of the vehicle. You are responsible for the full payment even if the car is not drivable. If you cannot afford the payment because of a major repair, contact Chrysler Capital to discuss your options before the payment is due.